Shop Supervisor

Finning; Fort McMurray; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Pension plan

Employee share purchase plan

Extended health, dental, and medical 혜

Short Term Incentive Program

Total rewards package

Job summary

Finning Canada is seeking a Shop Supervisor to lead a team of Heavy Equipment Technicians in a busy repair facility in Fort McMurray, Alberta. You will spend significant time on the shop floor, coaching, ensuring safety, quality workmanship, and efficient progress on repairs.

You\'ll manage 12–15 technicians and apprentices, drive service quality, monitor safety, productivity, and KPIs, and work with customer-facing teams to communicate findings and timelines.

Qualifications

• Journeyperson Heavy Equipment Technician certification is required.
• Minimum 4 years experience with Caterpillar equipment in mining/construction/forestry environments.
• Prior leadership or supervisory experience and coaching abilities.
• Strong understanding of repair processes, diagnostics, and safety requirements.

Responsibilities

• Lead safety culture on the shop floor and ensure compliance with policies and safety standards.
• Spend ~80% of time on the shop floor supporting technicians and monitoring repair progress.
• Provide day-to-day leadership for 12–15 technicians and apprentices, including coaching and development.
• Drive service quality, complete pre/mid/post-job reviews and resolve parts-related issues.
• Manage labour resources, assign work, balance workloads, and monitor performance.
• Communicate repair findings, scope changes, timelines, and recommendations with customers.
• Ensure warranty, core return, documentation, timecards, and reporting follow company standards.
• Monitor safety, customer, people, and financial KPIs to meet branch goals.

Skills

Leadership

Caterpillar equipment

Safety culture

Communication

Problem solving

Diagnostics

Education

Journeyperson Heavy Equipment Technician certification

Tools

Workforce planning

Service management systems

Computer-based reporting tools

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

At Finning, we help customers across construction, mining, forestry, energy, and transportation keep their operations running safely and productively. As the world's largest Caterpillar dealer, we take pride in delivering exceptional service and innovative solutions that minimize downtime and maximize equipment performance. We are looking for a people-focused and safety-driven Shop Supervisor to lead a team of Heavy Equipment Technicians in a busy repair facility. In this role, you will spend your time on the shop floor, providing hands-on leadership and ensuring the safe, efficient, and high-quality execution of work. You will play a critical role in supporting our Customer Service Commitment by leading safety initiatives, developing employees, managing productivity, and driving quality service delivered right the first time.

Job Description:

What You'll Do

• Lead by example in creating a strong safety culture, ensuring compliance with Finning policies, National Safety Code requirements, Job Hazard Analyses (JHAs), and all applicable safety standards.
• Spend at least 80% of your time on the shop floor supporting technicians, monitoring repair progress, removing barriers, and ensuring work is completed safely and efficiently.
• Provide day-to-day leadership for a team of 12-15 technicians and apprentices, including coaching, mentoring, performance management, employee development, and engagement.
• Drive service quality by ensuring repairs are completed right the first time, conducting pre-job, mid-job, and post-job reviews, and resolving technical, tooling, or parts-related issues.
• Manage labour resources and shop productivity by assigning work, balancing workloads, monitoring performance, and supporting operational targets.
• Collaborate with customer-facing teams to ensure accurate communication of repair findings, scope changes, timelines, and service recommendations.
• Ensure warranty, core return, documentation, timecard, and reporting processes are completed accurately and in accordance with company standards.
• Monitor and achieve key safety, customer, people, and financial performance indicators, contributing to the overall success of the branch and Customer Service Commitment.

What You'll Bring

• Journeyperson Heavy Equipment Technician certification.
• Minimum 4 years of experience working with Caterpillar equipment and engines in mining, construction, forestry, or related heavy equipment environments.
• Previous leadership or supervisory experience, with a demonstrated passion for coaching, developing, and leading people.
• Strong understanding of heavy equipment repair processes, contamination control, warranty administration, and equipment diagnostics.
• Knowledge of National Safety Code requirements, hazard assessments, Job Hazard Analyses (JHAs), and safe work practices.
• Strong business and financial acumen with the ability to interpret operational KPIs and drive performance improvements.
• Exceptional communication, organization, and problem-solving skills, with the ability to balance customer expectations and operational priorities.
• Proficiency with workforce planning, service management systems, and computer-based reporting tools.

What Does Finning Offer?

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.