Service Coordinator

Rocket Facility Services; Toronto; On-site; CAD 60,000 - 65,000; Full time

Job summary

An established industry player in facility services is seeking a dedicated Service Coordinator to oversee client projects and ensure seamless communication between clients and technicians. This role requires a proactive individual with a strong background in customer service and project management. You will manage service requests, coordinate with vendors, and maintain excellent relationships with clients while ensuring timely completion of services. If you thrive in a fast-paced environment and possess strong organizational and communication skills, this opportunity is perfect for you.

Qualifications

• Experience in managing client projects and coordinating services.
• Ability to maintain strong relationships with clients and service providers.

Responsibilities

• Coordinate client projects/services and manage trades to complete jobs.
• Prepare and submit proposals for client approvals and follow up.

Skills

Customer Service

Communication Skills

Organization Skills

Critical Thinking

Time Management

Sales Experience

Education

Bachelor’s in Business Administration

2 years experience in outbound sales or customer service

Tools

Microsoft Office Suite

CRM Software

Job description

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Rocket Facility Services is a Canadian Facility Service provider with extensive experience in service, maintenance, and National Construction Projects. From coast to coast, we service and maintain your Space. Our service and maintenance team brings a wealth of expertise in servicing facilities on time and within budget.

Reporting to the Operations Manager, Service Coordinator will be responsible for organizing and overseeing services and ensuring efficient communication between client and technicians.

Key Responsibilities Include:

• Manage and coordinate client projects/services and work closely with client’s facility dept. as well as manage trades to complete jobs while maintaining cost and timelines.
• Manage and coordinate service Request with vendors/subcontractors across Canada to ensure that maintenance and service repairs are fulfilled.
• Dispatch, schedule and coordinate with trades and service technicians.
• Create Work Orders and provide detail information to trades and service technicians.
• Maintain strong relationships with clients and service providers by delivering exceptional service and consistently meeting their needs and expectations.
• Proactively communicate with site staff to obtain feedback on services provided.
• Prepare and submit proposals for client’s approvals. Follow up on submitted proposals to address any questions.
• Process invoices within the accounting system, ensuring accuracy and timeliness in line with company policies and financial procedures.
• Generate and qualify new leads for follow-up by, identifying and contacting organizations and effectively delivering accurate information about our programs and services.
• Create and provide weekly status reports to client.
• Research and onboard new trades throughout Canada.

Role Requirements:

• Bachelor’s in business administration or equivalent 2 years demonstrated experience in an outbound sales or customer service role.
• Knowledge of HVAC Systems is an asset.
• Knowledge and skill of tools, equipment, and materials and practices of the trade is an asset.
• Technical proficiency in Microsoft Office Suite (e.g., Excel/Word/Outlook).
• CRM experience and data entry skills.
• Valid Driver’s License.
• Self-motivated and able to work independently to meet targets in a fast-paced environment.
• Superior communication skills including both verbal and written correspondence.
• Strong organization and time management skills.
• Strong interpersonal skills and the ability to build and maintain effective relationships with key stakeholders and clients.
• Strong attention to detail and organizational skills with the ability to effectively manage multiple priorities.
• Sound critical thinking skills and proven ability to exercise good judgement.

Rocket Facility Services is committed to creating a diverse and inclusive workplace. We are committed to providing accommodations for applicants with disabilities during the recruitment process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Facilities Services, HVAC and Refrigeration Equipment Manufacturing, and Real Estate

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