Service Coordinator

Finning International Inc.; Regina; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the heavy equipment industry is seeking a Service Coordinator in Regina. In this role, you will manage service requests, communications, and ensure accuracy in billing processes. The position offers a permanent, full-time opportunity with competitive salary and benefits including flexible options and training opportunities.

Benefits

Flexible option plan benefits

Matching pension contributions

Employee Share Purchase program

Paid vacation with increasing allowance based on service

Training opportunities related to Caterpillar equipment

Qualifications

• 2-3 years administrative experience in a service or dealership environment.
• Experience with document control processes.
• Understanding financial impacts of billing and services.

Responsibilities

• Intake and creation of Maintenance Work Order Service Requests.
• Facilitate communication between customer and service operations.
• Complete final invoices and review timecards for accuracy.

Skills

Strong communication skills

Attention to detail

Ability to juggle multiple priorities

Education

Post-Secondary education in Administration, Business or Accounting

Tools

MS Office Suite

Job description

time left to apply End Date: June 28, 2025 (11 days left to apply)

job requisition id R-2025-2282

Company:

Finning Canada

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

We are looking for client focused coordinator, who understands the financial impacts of billing, repair, and service work processes.

As a Service Coordinator, you will be responsible for the intake of services requests, creation & distribution of Maintenance Work Orders, job binders, system updates & document control. You will also be tasked with job package preparation, time management and entry, billing & customer invoice submission.

We look forward to you joining our team!

Job Description:

• Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote
• Facilitate prompt and efficient communication between the customer and Finning Service Operations
• Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately
• Provide updates during Service Work in Progress Meetings to achieve real time accuracy
• Consolidate customer information containing all pertinent inspections, photos, and reports. Submit package for review and presentation to customer for approval
• Complete final invoice
• Review and process service personnel timecards for accuracy, document for customer billing

Qualifications:

• Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset
• Experience with Document Control processes (history and audit trail) would be beneficial
• 2 – 3 years administrative experience in a similar environment (Service/Dealership)
• Experience with progress billing; understanding the financial impacts of billing, repair, and service work processes is an asset
• Proficient with a variety of software including MS Office Suite
• Strong communication skills, both verbal & written
• Attention to detail, able to juggle multiple competing priorities

Note:

• Based out of our Regina branch
• 5 x 2 Monday – Friday, 7.5 hour shifts
• Permanent, full-time role with a competitive salary
• Flexible option plan benefits with varying levels of coverage from day one
• Matching pension contributions to help you save for the future
• Employee Share Purchase program with matching contributions
• RRSP and TFSA options through Sunlife
• Paid vacation with an increasing allowance based on years of service
• Training opportunities to learn about Caterpillar equipment

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

time left to apply End Date: June 28, 2025 (11 days left to apply)

About Us

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC,Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.