Bilingual Field Service Manager

Amynta Group; Cornwall; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading company in insurance services is looking for a Bilingual Field Service Manager who will be responsible for managing dealer relationships and providing technical support. The role requires strong relationship building skills, a bilingual proficiency in both French and English, and a background in the automotive retail industry. The ideal candidate will engage with dealers to identify growth opportunities and ensure the successful implementation of programs.

Qualifications

• Experience in Automotive Retail industry, service or body shop.
• Fully bilingual in French and English.
• Possess a clean and valid driver’s license.

Responsibilities

• Manage equipment and programs at dealers, ensuring service and support.
• Train dealership staff on equipment use and program benefits.
• Respond to customer requests and manage dealer relationships.

Skills

Relationship Building

Bilingual Communication

Organizational Skills

Job description

Bilingual Field Service Manager page is loaded

Bilingual Field Service Manager

Apply locations QC- Remote time type Full time posted on Posted 30+ Days Ago job requisition id 2411-0786

We’re thrilled that you are interested in joining us here at the Amynta Group!

The Field Service Manager is responsible for managing equipment and programs at current and future dealers and identifying and growing potential opportunities within assigned territory. Working with various departments at dealerships by using automotive experience and excellent relationship building skills to provide service and technical support for our products and ensure the long-term success of automotive dealers.

Essential Responsibilities:

• Follows Sym-Tech FSM Operating Guidelines
• Installs Sym-Tech equipment at customer retail locations
• Maintains excellent business relationships with Sym-Tech automotive dealers by providing superior service
• Trains Service Department staff on how to use equipment and explain program benefits
• Responds in a timely manner to various customer requests
• Engages Sym-Tech resources and/or departments of customer issues and follow-up to ensure issue are addressed
• Completes Product Dealer Development Call reports for dealers within assigned territory
• Trains and assist dealers with the claims process
• Identifies opportunities to add new product lines to dealers

Qualifications:

• Experience in the Automotive Retail industry working in a service or body shop capacity
• Fully bilingual in both French and English (written and spoken)
• Ideal candidate would reside in the following areas: Ottawa Valley, Pembroke, Cornwall, Brockville
• Excellent relationship building skills
• Ability to maintain accurate and well-organized records
• Possess a clean and valid driver’s license

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

About Us

About Us

Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services. For more information, visit amyntagroup.com.

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