Service Coordinator -Saskatoon

CLAAS; Saskatchewan; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Service Coordinator, where you will play a crucial role in maintaining and repairing advanced agricultural machinery. This dynamic position combines technical expertise with leadership responsibilities, ensuring the efficient operation of shop facilities and the Service Team. You will be responsible for diagnosing equipment failures, coordinating repairs, and ensuring top-notch service delivery to customers. If you are passionate about agriculture and have the skills to lead a team, this opportunity is perfect for you. Be part of a success story that empowers farmers across Saskatchewan!

Qualifications

• 5+ years of industry experience preferred.
• Valid driver's license required with safe driving history.
• Working knowledge of agricultural equipment is required.

Responsibilities

• Troubleshoot and repair customer machinery in the shop or at customer locations.
• Ensure safety regulations are followed and service staff are trained.
• Organize shop workflow and maintain cleanliness.

Skills

Troubleshooting

Customer Service

Communication Skills

Mechanical Skills

Safety Regulations Knowledge

Education

Journeyman Diploma

Tools

Service Manuals

Diagnostic Tools

Laptop

Job description

Company: Canada West Harvest Centre Inc.

Location: Saskatoon

Start Date: 03/03/2025

Professional Level: Professionals

Key Area: After Sales

MUST BE ELIGIBLE TO WORK IN CANADA

Canada West Harvest Centre is part of a family-owned company that has people throughout Saskatchewan. Be part of a team that ensures the successful service and sales of the CLAAS product range. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!

Your Role On Our Team

The Service Coordinator is a split role that includes service technician duties and shop activity coordination. Under guidance of the Service Manager, the Service Coordinator will be the lead technician for the location, ensuring the safe & efficient operation of shop facilities and work being conducted by the Service Team.

This position will safely and efficiently perform repairs & maintenance to agricultural machinery that meets or exceeds customer and CLAAS standards. The scope of work includes, but is not limited to, equipment failure diagnostics of engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, electronics, computer applications, HVAC and removal/repair/replacement of failed components.

Responsibilities:

• Troubleshoots and repairs customer machinery either in the shop or customer location.
• Troubleshoots machine systems and researches problems.
• Regularly inspects the service department and ensures any potential safety hazards are identified and mitigated. Ensures all service staff follow all required safety regulations and that all training is kept up to date.
• Machinery Set-Up and Adjustments.
• Uses laptop to enter own labor, fill out service reports, and completes warranty reports.
• Uses service manuals and parts books to look up specs and parts for repairs.
• Organization of shop workflow, tools, and service vehicles.
• Works with Service Team to maintain a high level of cleanliness as it relates to the shop work area and service vehicles.
• Motivates Service Team to perform work safely and efficiently while delivering quality results.
• Assists Service Manager with:
• Creation of work schedules and field technician assignments.
• Quoting repairs for internal machines and for customer units.
• Monitoring and invoicing work orders in a timely manner.
• Quality Assurance inspections of completed technician work when required.
• Service Manager designate as required.

Your Profile

• Journeyman Diploma.
• 5+ years industry experience, preferred.
• Valid driver’s license required with verifiable safe driving history.
• Working knowledge of agricultural equipment, required.
• Prior experience in troubleshooting methods.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Farm background desirable.
• Ability to travel within region and to be able to work with limited supervision.

We look forward to your application.

Your contact from our Canada West Harvest Centre Recruiting Team

Michelle Schefcik
Canada West Harvest Centre Inc.
[e-mail]

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