Service Coordinator

Finning; Regina; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Service Coordinator in Regina to manage service requests and billing processes. The ideal candidate will have administrative experience, strong communication skills, and attention to detail. This permanent position offers competitive salary and benefits, including flexible options and pension contributions.

Benefits

Flexible option plan benefits

Matching pension contributions

Employee Share Purchase program

Paid vacation based on years of service

Training opportunities

Qualifications

• 2-3 years administrative experience in a similar environment (Service/Dealership).
• Experience with Document Control processes.
• Proficient with various software.

Responsibilities

• Intake & creation of Maintenance Work Order Service Requests.
• Facilitate communication between the customer and Finning Service Operations.
• Complete final invoice and review service personnel timecards.

Skills

Strong communication skills

Attention to detail

Ability to juggle multiple priorities

Education

Post-Secondary education in Administration, Business or Accounting

Tools

MS Office Suite

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

We are looking for client focused coordinator, who understands the financial impacts of billing, repair, and service work processes.

As a Service Coordinator, you will be responsible for the intake of services requests, creation & distribution of Maintenance Work Orders, job binders, system updates & document control. You will also be tasked with job package preparation, time management and entry, billing & customer invoice submission.

We look forward to you joining our team!

Job Description:

• Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote
• Facilitate prompt and efficient communication between the customer and Finning Service Operations
• Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately
• Provide updates during Service Work in Progress Meetings to achieve real time accuracy
• Consolidate customer information containing all pertinent inspections, photos, and reports. Submit package for review and presentation to customer for approval
• Complete final invoice
• Review and process service personnel timecards for accuracy, document for customer billing
  
  

Qualifications:

• Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset
• Experience with Document Control processes (history and audit trail) would be beneficial
• 2 – 3 years administrative experience in a similar environment (Service/Dealership)
• Experience with progress billing; understanding the financial impacts of billing, repair, and service work processes is an asset
• Proficient with a variety of software including MS Office Suite
• Strong communication skills, both verbal & written
• Attention to detail, able to juggle multiple competing priorities
  
  

Note:

• Based out of our Regina branch
• 5 x 2 Monday – Friday, 7.5 hour shifts
• Permanent, full-time role with a competitive salary
• Flexible option plan benefits with varying levels of coverage from day one
• Matching pension contributions to help you save for the future
• Employee Share Purchase program with matching contributions
• RRSP and TFSA options through Sunlife
• Paid vacation with an increasing allowance based on years of service
• Training opportunities to learn about Caterpillar equipment
  
  

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.