Relief Service Manager - South East England (Supported Living)

Lifeway’s Group; Peterborough; Remote; CAD 60,000 - 80,000; Full time

Job summary

Lifeways is transforming social care, seeking a Relief Service Manager to lead and enhance service quality across multiple locations. The role involves ensuring high standards of care, engaging stakeholders, and promoting a culture of continuous improvement. This home-based position requires flexibility and a passion for exceptional care delivery, offering room for career advancement in social care management.

Benefits

Travel and accommodation expenses covered

Flexible working conditions

Qualifications

• Minimum of 2 years’ experience as a Service Manager or Registered Manager.
• Proven experience in leading multisite teams.
• Strong understanding of CQC standards.

Responsibilities

• Provide leadership across services during prolonged manager absences.
• Drive quality improvement and meet CQC standards.
• Engage with external stakeholders for client safety.

Skills

Leadership

Quality Improvement

Flexibility

Resilience

Stakeholder Engagement

Education

QCF Level 5 in Health and Social Care (or equivalent)

Job description

Relief Service Manager - Supported Living

Location: Home-based with travel across the South East

Join a Leading Transformation in Social Care
At Lifeways, we are transforming the landscape of social care, putting quality at the heart of everything we do. As a Relief Service Manager, you will play a critical role in ensuring we maintain and exceed our standards while driving forward our commitment to compassionate, person-centred care.

With an unwavering focus on delivering exceptional care, Lifeways is at the forefront of innovation in social care services. We are dedicated to empowering individuals with learning disabilities, autism, mental health challenges, and other complex needs to live fulfilling lives in their communities.

Why This Role is Unique:

Impactful Leadership:Step into a dynamic role where you’ll provide leadership to services during pivotal times, ensuring continuity and high standards of care while managing multisite teams. If you are a Service Manager or a Residential Manager with aspirations to become an Area Manager or gain a peripatetic skillset - this is the role for you!

Career Flexibility: This is a home-based role, offering the flexibility of remote work, but will require travel across the regions, including occasional overnight stays during weekdays. All accommodation and travel expenses will be covered and planned in advance.

Quality-Focused Environment: As part of Lifeways’ transformation journey, you will contribute to our mission to be the provider of choice, focusing on delivering safe, effective care that not only meets but exceeds regulatory expectations.

Continuous Improvement: Be part of a culture that values innovation, feedback, and growth, where you will lead initiatives to improve service quality, compliance, and outcomes for the people we support.

Key Responsibilities:

• Provide time-limited leadership and management across services experiencing prolonged absence of managers, ensuring seamless delivery of care.
• Lead teams in delivering safe, effective, and person-centred support, driving quality improvement initiatives to meet and exceed CQC standards.
• Promote a culture of continuous improvement, embedding Lifeways’ values and ensuring that all services under your leadership excel in care delivery.
• Engage with external stakeholders, families, and health professionals to ensure the well-being and safety of the people

About You: You are an experienced Service Manager or Registered Manager with a proven track record of delivering high standards of care in social care settings. You are passionate about quality improvement and have the leadership skills necessary to inspire teams to deliver person-centred support. Flexibility, resilience, and an unwavering commitment to making a positive impact are key to your success in this role.

Qualifications & Experience: The ideal candidate be able to demonstrate

• QCF Level 5 in Health and Social Care (or equivalent).
• Minimum of 2 years’ experience as a Service Manager or Registered Manager in the social care sector.
• Proven experience in leading multisite teams and managing complex services.
• Strong understanding of CQC standards and a track record of improving service quality
• Candidates should have experience managing multiple services/sites simultaneously, ideally within the social care sector. This will screen in candidates who can handle the complexity of working across various services at once.
• Detailed knowledge of CQC (Care Quality Commission) regulations or equivalent in Scotland/Wales to ensure consistent compliance and governance.
• Flexibility and Resilience: Given the role's nature, flexibility is essential, especially regarding travel and adjusting to different service environments.
• Experience in leading projects or change management experience is essential for overseeing improvements and ensuring continuity

Apply Today:
If you are passionate about quality, leadership, and making a difference in social care, we would love to hear from you. Join Lifeways and be part of our transformation journey!