Service Coordinator

Finning International Inc.; Regina; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible benefits

Pension matching

Share Purchase plan

RRSP/TFSA options

Paid vacation

Training opportunities

Job summary

Finning Canada is seeking a customer-focused Service Coordinator to join our Regina team. You will be responsible for the intake of service requests, maintenance of work orders, and document control, plus job package preparation, time management, billing, and invoice submission.

This permanent, full-time role offers flexible benefits, pension contributions, employee share purchase, RRSP/TFSA options, paid vacation, and training opportunities while supporting a diverse, inclusive workplace.

Qualifications

• Excellent time management skills.
• Team player with ability to work in fast paced environment.
• 2-3 years of administrative experience considered an asset.
• Computer proficiency with a variety of software.
• Customer Service mindset.
• Strong communication skills, both written and verbal.

Responsibilities

• Manage intake and creation of work orders.
• Review and manage service related documentation.
• Compile customer information and submit for approval.
• Invoice service workorders for internal and external customers.
• Invoice Warranty claims.
• General administration and clerical duties, as required.
• Collection of customer payments.

Skills

Time management

Team player

Administrative experience

Computer proficiency

Customer service mindset

Strong communication

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: We are seeking a customer-focused Service Coordinator to join our team! Reporting to the Manager, Service Planning & Administration, you will be responsible for the intake of service requests, maintenance of work orders, and document control. Other tasks include job package preparation, time management, billing, and invoice submission.

Job Description: What’s in it for you?

• Flexible option plan benefits with varying levels of coverage from day one
• Matching pension contributions to help you save for the future
• Employee Share Purchase program with matching contributions
• RRSP and TFSA options through Sunlife
• Paid vacation with an increasing allowance based on years of service
• Training opportunities to learn about Caterpillar equipment
• We look forward to you joining our team!

Job Description:

• Manage intake and creation of work orders
• Review and manage service related documentation
• Compile customer information and submit for approval
• Invoice service workorders for internal and external customers
• Invoice Warranty claims
• General administration and clerical duties, as required
• Collection of customer payments

Qualifications:

• Excellent time management skills
• Team player with ability to work in fast paced environment
• 2-3 years of administrative experience considered an asset
• Computer proficiency with a variety of software
• Customer Service mindset
• Strong communication skills, both written and verbal

Note: This is a permanent, full time position for our Regina location Position is currently Monday-Friday, but will switch to a 7x7 continuous shift once trained.

Competitive salary, comprehensive benefits package and retirement saving opportunities. Training opportunities provided.

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.