Service Supervisor - Shop

Finning International Inc.; Edmonton; On-site; CAD 85,000 - 120,000; Full time

Job summary

The Service Supervisor at Finning Canada leads a high‑performing team of technicians, ensuring repairs meet safety, speed, and quality standards on site in Edmonton.

You will oversee shop operations from workflow coordination and bay management to parts readiness and final quality checks, staying hands‑on and focused on continuous improvement, safety compliance and customer satisfaction.

Qualifications

• Hands-on leader with strong technical expertise in fast-paced service/manufacturing environments.
• Proven experience elevating team performance while maintaining uncompromising safety and quality standards.
• Journeyperson Heavy Equipment Technician certification and CAT equipment knowledge required.
• Strong business acumen and leadership skills for day-to-day staff management and recruitment.

Responsibilities

• Lead and manage shop operations, including workflow coordination and bay management.
• Ensure safety standards, inspections and compliance are followed on all repairs.
• Oversee parts readiness, tool availability, and on-time delivery of services.
• Provide regular coaching, feedback and development opportunities to technicians.
• Monitor productivity, quality reports and customer communication to uphold service commitments.

Skills

Leadership

Team Management

Safety Leadership

Technical Expertise

People Development

Education

Journeyperson Heavy Equipment Technician Certification

Tools

Caterpillar equipment/engines

Job description

Company: Finning Canada

Worker Type: Permanent Position

Job Title: Service Supervisor

The Service Supervisor leads a high‑performing team of technicians, ensuring every repair is completed with exceptional safety, speed, and quality. This role oversees all shop operations — from workflow coordination and bay management to parts readiness and final quality checks. The ideal candidate is a hands‑on leader with strong technical expertise, proven experience in fast‑paced service or manufacturing environments, and the ability to elevate team performance while maintaining uncompromising safety and quality standards.

Safety Leadership

• Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
• Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews.
• Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck, ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation.
• Ensure pre-job meetings are held with technicians to review scope of work and binder accuracy with the team to ensure that any safety opportunities were identified through the repair process and leveraged as inputs to future work.
• Ensure post-job review meetings are conducted and final inspections are complete.
• On floor inspections include the controls identified on JHA’s are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified.
• Lead and participate in regular scheduled safety meetings.
• Ensure that employees maintain the appropriate safety training required for their position.

People Leadership

• Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
• Conduct performance conversations and provide regular feedback to technicians.

Quality - Service right the first time

• Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed, while identifying key milestones where communication points (internal/external) need to happen.
• Ensuring that tooling, parts and technical issues are dealt with promptly so it doesn’t impact out customer service commitment.
• Ensures quality daily time and service reports and cross over reports and field to shop transfers.

Repair process management

• Determine appropriate tooling for the jobs by working with the technicians and CAT SIS.
• Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required.
• Review inspection findings vs. scope of work/complaint that moves from shop to floor to the associated customer facing position with the required technical information to inform the customer.

Quantity – Manage productivity

• Ensure technicians and apprentices are aware of which bays/jobs they own for the day or shift and what, if any, critical issues are.
• Manage and measure technician productivity.
• Manage and determine manpower availability, allocate technicians as required and assign additional technicians if required.
• Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician.
• Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity.

Experience

• The desire to lead and manage people.
• Effective leadership / supervisory skills.
• Journeyperson Heavy Equipment Technician certification.
• Previous experience with Caterpillar equipment/engines (min 4 yrs).
• Strong business acumen.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.