Field Operations Manager

Finning International Inc.; Elkford; On-site; CAD 125,000 - 145,000; Full time

Job summary

Finning Canada is seeking a Field Operations Manager in Elkford to lead field and shop teams, manage customer interactions, and coordinate service work and resources to meet expectations for equipment service and maintenance. The role requires strong leadership, scheduling expertise, and a focus on safety and efficiency.

The position is on customer site in Elkford with a 5x2 shift schedule. Salary range is 125,000–145,000 CAD, with actual pay based on experience.

Qualifications

• Safety leadership – ensure safety standards and compliance are communicated and followed.
• People leadership – day-to-day staff leadership including recruitment, coaching and engagement.
• Result management – review results with direct reports and manage SWIP.
• Velocity management – bridge customer interaction with repair execution and scheduling.

Responsibilities

• Lead safety program and enforce health and safety procedures.
• Direct and mentor field staff for service delivery and performance feedback.
• Oversee field scheduling, prioritization and dispatching with field service supervisors.
• Ensure timely closure and invoicing of work orders.

Skills

Leadership

Communication

Decision making

KPIs understanding

Customer focus

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Our Elkford Finning facility is looking for a Field Operations Manager who has previous experience successfully managing teams in a shop and/or a field environment. The Field Operations Manager is responsible for managing all field customer interactions and communications in conjunction with effectively managing and scheduling service work and resources to meet customer expectations for equipment service and maintenance and accountable for overseeing the end-to-end service process including time entry for field operations. The expected pay range for this position is between 125-145K. Actual salary will be based on the successful candidate’s experience. This position is located on the customer site in Elkford on a Monday – Friday (5x2) shift schedule.

Job Description

• Safety leadership – lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed
• People Leadership – responsible for the day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, and performance feedback and supporting growth and development opportunities
• Result Management – responsible for reviewing results daily, weekly and monthly with direct report including managing SWIP
• Velocity Management – responsible for bridging customer interaction with repair execution by working with the field service supervisor(s) for scheduling priories in field and dispatching

Specific Skills

• Demonstrated effective leadership and supervisory skills
• Strong decision making and problem solving skills
• Strong communication skills to engage, motive and lead employees
• Ability to understand and interpret associated KPIs related to branch profitability
• Proven relationship management skills with a strong customer focus

Knowledge

• Strong understanding of the Caterpillar product line and Caterpillar processes (goodwill, product health and structure, etc.)
• Strong understanding of the National Safety Code (NSC)
• Strong understanding of CAT and non-Cat warranties
• Understanding of the collective agreement, performance management and disciplinary processes and the principles of high performance leadership
• Strong understanding of business acumen and financial planning, budgeting and forecasting

Experience

• Previous experience with CAT 797 Haul Trucks
• Previous shop and field experience
• Previous experience with maintenance and repair contracts would be considered a benefit

Accountability

• Accountable for ensuring the training of employees and check regularly to ensure they are using equipment properly and following safe work procedures
• Accountable to understand the OH&S requirements for their worksite as well as apply the Finning (Canada) Health and Safety management system to aid in meeting these requirements
• Accountable for managing service trucks, NSC compliance and tooling for the field operations
• Accountable for developing, maintaining and fostering a healthy relationship with the union and unionized employees
• Accountable to ensure work orders are closed and invoiced at a timely manner

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.