Service Planner

Finning International Inc.; Fort McKay; On-site; CAD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

7x7 rotational schedule

Career development opportunities

Job summary

Finning Canada is seeking a Service Planner for our Fort McKay, AB location. You will lead customer and project management, coordinating repair and rebuild work, and developing detailed plans and estimates to ensure on-time delivery.

The role requires strong mechanical aptitude, experience with estimates and service plans, and the ability to manage multiple projects with excellent communication and problem-solving skills.

Qualifications

• 5+ years of experience in equipment service, repair, parts, warranty, maintenance planning, or related industries.
• Strong mechanical aptitude and understanding of heavy equipment repair processes.
• Experience developing estimates, quotations, and service plans.
• Proven ability to manage multiple projects and priorities simultaneously.
• Excellent communication, problem-solving, and organizational skills.
• Strong computer skills, including Microsoft Office and business management software.

Responsibilities

• Serve as the primary point of contact for customers throughout the repair and rebuild process.
• Gather customer requirements and establish detailed scopes of work.
• Prepare accurate estimates and quotations for repairs and maintenance activities.
• Communicate timelines, project updates, and repair status to customers.
• Manage service and warranty-related requests from initiation to completion.

Skills

Project management

Customer communication

Problem solving

Organizational skills

Mechanical aptitude

MS Office

Salesforce

Business management software

Tools

Microsoft Office

Salesforce

Business management software

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent Position

Location: Fort McKay, AB

Shift: 14 Days On / 14 Days Off

Permanent Full-Time

At Finning, we are committed to delivering exceptional service and support to our customers. We are currently looking for a Service Planner to join our Fort McKay team.

What You'll Do

Customer & Project Management

• Serve as the primary point of contact for customers throughout the repair and rebuild process.
• Gather customer requirements and establish detailed scopes of work.
• Prepare accurate estimates and quotations for repairs and maintenance activities.
• Communicate timelines, project updates, and repair status to customers.
• Manage service and warranty-related requests from initiation to completion.
• Resolve customer concerns and identify practical solutions to keep projects on track.
• Monitor project scope, schedules, budgets, and deliverables.

Service Planning & Coordination

• Develop detailed work plans, repair milestones, and resource requirements.
• Review machine history, warranty information, service records, and technical documentation to support repair planning.
• Coordinate with service supervisors, technicians, parts teams, and other stakeholders to ensure successful execution of work.
• Participate in pre-job, mid-job, and post-job reviews.
• Track repair progress and proactively address issues that may impact timelines or performance.
• Communicate backlog, priorities, and project status to internal and external stakeholders.
• Support continuous improvement efforts by identifying lessons learned and opportunities for enhanced service delivery.

Collaboration

• Work closely with Service, Product Support, Sales, Parts, Warranty, and Administrative teams.
• Act as the voice of the customer throughout the repair process.
• Build strong working relationships across Finning's network to support efficient movement of equipment and components.

What We're Looking For

Required Qualifications

• 5+ years of experience in equipment service, repair, parts, warranty, maintenance planning, or related industries.
• Strong mechanical aptitude and understanding of heavy equipment repair processes.
• Experience developing estimates, quotations, and service plans.
• Proven ability to manage multiple projects and priorities simultaneously.
• Excellent communication, problem-solving, and organizational skills.
• Strong computer skills, including Microsoft Office and business management software.

Preferred Qualifications

• Experience working with Caterpillar equipment, engines, and components.
• Previous experience in mining, heavy equipment, construction, or industrial maintenance environments.
• Blue Seal Certification considered an asset.
• Project Management (PMP) training or certification considered an asset.
• Experience with Salesforce or similar customer relationship management systems.

What Will Make You Successful

• Strong customer focus and relationship-building skills.
• Ability to manage complex repair projects from start to finish.
• Sound business and financial acumen.
• Confidence working with multiple stakeholders in a fast‑paced environment.
• A proactive, solutions‑oriented approach with a commitment to service excellence.

Why Join Finning?

Industry‑leading Caterpillar dealer with a strong reputation in the mining and heavy equipment sectors.

Opportunity to work on large‑scale equipment repair and rebuild projects.

• Competitive compensation and benefits package.
• Supportive team environment focused on safety, collaboration, and career development.
• Consistent 7x7 rotational schedule, providing excellent work‑life balance.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.