Service Coordinator

Finning International Inc.; Fort McMurray; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

7-on/7-off schedule

Competitive compensation

Job summary

Finning Canada in Fort McMurray, AB is seeking a Service/Project Coordinator to manage maintenance and repair administrative activities across the service lifecycle. You will review requests, verify accounts, track progress, and coordinate with operations to ensure a seamless, safe, and compliant service delivery.

The role emphasizes scheduling, budgeting, risk management, and strong communication in a fast-paced mining-adjacent environment, with a focus on delivering exceptional customer

Qualifications

• Degree or diploma in Business, Administration, Accounting, or a related field.
• Experience in a Service Coordinator, Project Coordinator, Field Administrator, Site Administrator, or similar role.
• Strong understanding of project coordination principles, including scheduling, budgeting, communication, risk management, and stakeholder engagement.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Strong organizational skills and exceptional attention to detail.
• Proficiency with Microsoft Office applications and administrative systems.
• Experience supporting maintenance, construction, mining, oil and gas, forestry, marine, heavy equipment, or dealership operations is asset.
• Knowledge of document control, billing processes, work orders, and repair administration is an advantage.

Responsibilities

• Coordinate maintenance and repair administrative activities from service request through to work order completion.
• Review service requests to ensure scope, budget, and scheduling requirements are clearly defined.
• Verify customer account details, credit approvals, service history, and applicable support programs.
• Track repair progress and provide updates to key stakeholders throughout the lifecycle of each work order.
• Attend planning, scheduling, and job review meetings, documenting action items and maintaining project timelines.
• Identify and communicate potential risks, delays, budget variances, and rework concerns.
• Coordinate site access requirements and training clearances for service technicians.
• Monitor documentation requirements, including service reports, labour entries, billing information, parts returns, and supporting paperwork.
• Support work order closeout activities and ensure all required documentation is completed accurately and on time.
• Collaborate with operations, service, parts, and administrative teams to ensure an exceptional customer experience.

Skills

Project coordination

Communication

multitasking

Organizational skills

MS Office

Education

Degree or diploma in Business Administration or related field

Tools

Microsoft Office

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Fort McMurray, AB Schedule: 7 Days On / 7 Days Off Rotation Work Arrangement: Full-Time, On-Site

Job Description

What You'll Do

• Coordinate maintenance and repair administrative activities from service request through to work order completion.
• Review service requests to ensure scope, budget, and scheduling requirements are clearly defined.
• Verify customer account details, credit approvals, service history, and applicable support programs.
• Track repair progress and provide updates to key stakeholders throughout the lifecycle of each work order.
• Attend planning, scheduling, and job review meetings, documenting action items and maintaining project timelines.
• Identify and communicate potential risks, delays, budget variances, and rework concerns.
• Coordinate site access requirements and training clearances for service technicians.
• Monitor documentation requirements, including service reports, labour entries, billing information, parts returns, and supporting paperwork.
• Support work order closeout activities and ensure all required documentation is completed accurately and on time.
• Collaborate with operations, service, parts, and administrative teams to ensure an exceptional customer experience.

What We're Looking For

• Degree or diploma in Business, Administration, Accounting, or a related field is considered an asset.
• Experience in a Service Coordinator, Project Coordinator, Field Administrator, Site Administrator, or similar administrative role.
• Strong understanding of project coordination principles, including scheduling, budgeting, communication, risk management, and stakeholder engagement.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Strong organizational skills and exceptional attention to detail.
• Proficiency with Microsoft Office applications and administrative systems.
• Experience supporting maintenance, construction, mining, oil and gas, forestry, marine, heavy equipment, or dealership operations is considered an asset.
• Knowledge of document control, billing processes, work orders, and repair administration is an advantage.

Why Join Finning?

• Industry-leading organization and recognized employer.
• Competitive compensation and benefits package.
• Consistent 7-on/7-off schedule providing excellent work-life balance.
• Opportunity to support critical operations within Alberta's mining sector.
• Collaborative team environment focused on safety, customer service, and operational excellence.

If you're an organized professional who thrives on coordinating complex activities and enjoys working with a variety of stakeholders, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.