Customer Service Representative

Finning International Inc.; Grande Prairie; On-site; CAD 40,000 - 50,000; Full time

Job summary

Finning Canada is seeking a Customer Service Representative at the rental counter to deliver efficient, courteous service and support inside sales for rentals and related services.

The role involves processing rental and sales contracts, returning equipment, and closing rental agreements, while maintaining accurate paperwork to ensure fast, reliable transactions. Prior sales experience and knowledge of our rental fleet will help drive customer satisfaction.

Qualifications

• Requires exceptional customer service skills.
• Understands construction phases, project conditions and timing for rental products.
• Knowledge of the rental fleet and ability to demonstrate equipment.

Responsibilities

• Provide efficient, courteous customer service at the rental counter.
• Interact with customers by phone or in person; perform inside sales of rentals and services.
• Draw up rental and sales contracts; process equipment returns and close rental contracts.
• Maintain up-to-date paperwork to ensure prompt action on transactions.
• Assist in servicing equipment as required and use the PO system for inquiries.

Skills

Customer service

Product knowledge

Sales experience

Fast paced environment

Flexible hours

Communication

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position

Overview: The Customer Service Representative is responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety of administrative functions.

Major Job Functions

• Provides efficient and effective customer service at the rental counter ensuring company standards are met
• Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
• Performs inside sales of all products and services, including rentals that the company offers
• Draws up rental and sales contracts
• Processes equipment returns and closes rental contracts.
• Performs other equipment inquiries through the company’s computerized programming
• Uses and maintains knowledge of the purchase order system.
• Assists in servicing equipment as required
• Keeps paperwork current to insure prompt action on all transactions.

Specific Skills & Knowledge

• Exceptional customer service skills
• Must understand construction phases, job situations, and project conditions for timing of approaching customer and rental products application suggestions
• Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
• Able to work in a fast paced environment
• Able to work under extreme pressure, deadlines and repetitive tasks
• Must be able to work shift type hours

Experience: Several years of direct sales experience

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.