Service Coordinator

finning; Prince George; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

Finning Canada is seeking an organized Service Coordinator in Prince George, BC to connect customers, technicians, planners, supervisors and support teams to plan, communicate, execute and complete service work efficiently.

This permanent, full-time role requires managing documentation, work orders, schedules and service records while maintaining strong customer service. If you thrive in a fast-paced environment and can balance multiple priorities, this is a great fit.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and stakeholder management abilities.
• Exceptional attention to detail and accuracy.
• Analytical thinking and problem-solving skills.
• Ability to balance multiple priorities and deadlines.

Responsibilities

• Coordinate service jobs from initiation through completion and invoicing.
• Create and manage work orders, job documentation, and service records.
• Monitor job progress, schedules, budgets, and customer commitments.
• Communicate regularly with customers and internal teams regarding repair status and timelines.
• Support service planners and supervisors with job execution and scheduling activities.
• Coordinate transportation, contractors, third-party services, and site access requirements.
• Track and update service systems to ensure accurate information and reporting.
• Identify risks, delays, or issues that may impact customer commitments and elevate when required.
• Participate in pre-job, mid-job, and post-job reviews while documenting action items.
• Assist with warranty administration, billing activities, and job close-out documentation.
• Ensure service records are complete, accurate, and audit-ready.

Skills

Organizational skills

Time management

Communication

Stakeholder management

Attention to detail

Analytical thinking

Team collaboration

Microsoft Office

Business systems

Education

Post-secondary education in Business Administration

Tools

Microsoft Office

Business systems

Job description

Company: Finning Canada

Number of Openings: 2

Worker Type: Permanent

Position Overview

Prince George, BC | Monday to Friday (5x2) | Full-Time

Build Strong Customer Relationships. Keep Service Moving.

Finning Canada is looking for an organized, customer-focused Service Coordinator to join our team in Prince George. In this role, you'll be the central point connecting customers, technicians, planners, supervisors, and support teams to ensure service work is planned, communicated, executed, and completed efficiently.

If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering exceptional customer service, this could be the perfect opportunity for you.

Job Description

What You'll Do

As a Service Coordinator, you'll play a key role in keeping maintenance and repair projects on track by managing documentation, coordinating resources, and ensuring stakeholders are informed every step of the way.

• Coordinate service jobs from initiation through completion and invoicing
• Create and manage work orders, job documentation, and service records
• Monitor job progress, schedules, budgets, and customer commitments
• Communicate regularly with customers and internal teams regarding repair status and timelines
• Support service planners and supervisors with job execution and scheduling activities
• Coordinate transportation, contractors, third-party services, and site access requirements
• Track and update service systems to ensure accurate information and reporting
• Identify risks, delays, or issues that may impact customer commitments and elevate when required
• Participate in pre-job, mid-job, and post-job reviews while documenting action items
• Assist with warranty administration, billing activities, and job close-out documentation
• Ensure service records are complete, accurate, and audit-ready

What We’re Looking For

We're seeking someone who can confidently manage details while maintaining a strong customer experience.

You bring:

• Strong organizational and time management skills
• Excellent communication and stakeholder management abilities
• Exceptional attention to detail and accuracy
• Analytical thinking and problem-solving skills
• The ability to balance multiple priorities and deadlines
• A collaborative and customer-focused mindset
• Proficiency with Microsoft Office and business systems

Preferred Qualifications

• 2-4 years of experience in a service coordination, project coordination, administrative, operations support, or dealership environment
• Experience supporting construction, forestry, mining, oil and gas, industrial equipment, transportation, or service operations
• Knowledge of repair processes, maintenance planning, parts coordination, or warranty administration is considered an asset
• Post-secondary education in Business Administration, Accounting, Project Management, or a related field is preferred

Why Join Finning?

• Work for the world's largest Caterpillar dealer
• Be part of a collaborative and supportive team environment
• Gain exposure to large-scale equipment maintenance and service operations
• Build valuable experience in project coordination, customer service, and operational support
• Competitive compensation and comprehensive benefits package
• Opportunities for career growth and professional development

At Finning, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed. We welcome applications from all qualified candidates.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.