Service Coordinator

finning; Fort McKay; On-site; CAD 60,000 - 78,000; Full time

Job summary

Finning Canada in Fort McKay, Alberta is seeking a Service Coordinator to support maintenance and repair operations by ensuring work is planned, tracked, documented, and completed efficiently from start to finish.

You will collaborate with service teams, planners, supervisors, customers, and third-party vendors to keep projects on track, deliver consistent customer experiences, and maintain accurate records in a fast-paced environment. The 14 days on/14 days off rotation applies.

Qualifications

• Post-secondary education in Business Administration or related field preferred.
• Minimum 2-4 years of experience in coordination, administration, project support, or service-related role.

Responsibilities

• Review service requests and ensure information is complete and accurate.
• Create and maintain work orders and service records.
• Support repair planning by identifying risks and history considerations.
• Ensure documentation is complete, organized, and maintained throughout the repair process.
• Track repair progress and keep systems updated in real time.
• Coordinate labour, parts, vendors, transportation, and contractor activities as required.
• Schedule meetings and document action items to keep work on schedule.
• Communicate risks, delays, scope changes, and other project impacts to stakeholders.
• Assist with site access requirements and training coordination for technicians.
• Support warranty and billing processes.
• Process work order updates and adjustments during execution.
• Monitor documentation requirements and ensure records are complete and accurate.
• Assist with invoicing preparation and work order closure activities.
• Act as a key point of contact for customers and internal teams.
• Provide timely updates on service progress and job status.

Skills

Communication

Organization

Attention to detail

Multitasking

Analytical skills

MS Office

Education

Post-secondary education in Business Administration

Accounting

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview: Fort McKay, AB | 14x14 Rotation

Job Description

Are you highly organized, detail-oriented, and skilled at coordinating multiple moving parts in a fast-paced environment? Finning Canada is seeking a Service Coordinator to support maintenance and repair operations by ensuring work is planned, tracked, documented, and completed efficiently from start to finish.

In this role, you will work closely with service teams, planners, supervisors, customers, and third-party vendors to support repair projects, maintain accurate records, and help deliver an exceptional customer experience. If you thrive in a collaborative environment and enjoy keeping projects on track, we'd love to hear from you.

What You’ll Do

Coordinate Service and Maintenance Activities

• Review service requests and ensure all required information is received and accurate.
• Create and maintain work orders and service records.
• Support repair planning activities by identifying potential risks, issues, or service history considerations.
• Ensure all documentation is complete, organized, and maintained throughout the repair process.

Support Project Execution

• Track repair progress and keep systems updated with real-time information.
• Coordinate labour, parts, vendors, transportation, and contractor activities as required.
• Schedule meetings and document action items to ensure work stays on schedule.
• Communicate risks, delays, scope changes, and other project impacts to key stakeholders.
• Assist with site access requirements and training coordination for technicians.

Manage Administrative and Financial Processes

• Support warranty and billing processes.
• Process work order updates and adjustments throughout project execution.
• Monitor documentation requirements and ensure records are complete and accurate.
• Assist with invoicing preparation and work order closure activities.

Deliver Excellent Customer Support

• Act as a key point of contact for customers and internal teams.
• Provide timely updates on service progress and job status.
• Respond professionally to inquiries and requests.
• Build strong relationships with stakeholders while supporting operational priorities.

What We’re Looking For

Required Skills

• Strong communication and relationship-building abilities.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications and business systems.

Preferred Experience

• Experience coordinating projects, maintenance activities, repair operations, field services, or service administration.
• Experience working in construction, mining, oil and gas, forestry, heavy equipment, manufacturing, transportation, or industrial environments.
• Knowledge of service, billing, warranty, or work order processes is considered an asset.
• Familiarity with maintenance planning, project coordination, or operational support functions.

Education & Experience

• Post-secondary education in Business Administration, Accounting, Project Coordination, Administrative Management, or a related field preferred.
• Minimum 2-4 years of experience in a coordination, administration, project support, or service-related role.

Why Join Finning?

• Competitive compensation and benefits package.
• Opportunity to support Canada's largest Caterpillar dealer.
• Work with a collaborative and safety-focused team.
• Gain exposure to large-scale maintenance and repair operations.
• Build a rewarding career in a dynamic and growing industry.

Position Details

• Position: Service Coordinator
• Location: Fort McKay, Alberta
• Schedule: 14 days on / 14 days off rotation

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.