Service Coordinator 7x7

Finning; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Inclusive culture

Benefits package

Job summary

Finning Canada in Edmonton, AB is seeking a highly organized Service Coordinator to oversee the administrative and operational processes for major equipment repairs, ensuring jobs move smoothly from initiation through invoicing and closure.

This role requires strong coordination, project management, and stakeholder communication in a fast-paced service environment, offering growth opportunities within a leading equipment service provider.

Qualifications

• 2–4 years in coordination or project administration.
• Experience in service operations or customer-facing coordination.
• Strong documentation control and scheduling experience.

Responsibilities

• Coordinate MCOs and work orders setup and admin.
• Review service requests for accuracy and completeness.
• Verify customer data, credits, warranty, and programs.
• Support scheduling, budgeting, and scope alignment.
• Communicate risks and track progress across systems.
• Close jobs with invoicing and documentation review.

Skills

Communication

Stakeholder management

Organization

Time management

Problem solving

ERP systems

MS Office

Education

Business administration training

Post-secondary education

Tools

Salesforce

CRM systems

MS Excel

Job description

Company:

Finning Canada

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

Location: Edmonton, AB
Position Type: Full-Time

At Finning, we are committed to delivering exceptional service and support to our customers. We are currently seeking a highly organized and detail-oriented Service Coordinator to join our team. In this role, you will play a key part in coordinating the administrative and operational processes that support major equipment repairs and maintenance activities, ensuring jobs move efficiently from initiation through to invoicing and closure.

This is an excellent opportunity for someone with strong coordination, project management, and stakeholder communication skills who enjoys working in a fast-paced service environment.

Job Description:

What You’ll Do

Service Planning & Initiation

• Coordinate the setup and administration of Maintenance Customer Orders (MCOs) and work orders.
• Review service requests to ensure accuracy and completeness before processing.
• Verify customer information, credit approvals, service history, warranty considerations, and applicable programs.
• Support service scope, budget, and scheduling alignment through proper documentation and system updates.
• Identify and communicate potential risks or concerns that could impact repair execution or customer outcomes.
• Maintain accurate documentation and records throughout the service lifecycle.

Service Process Coordination

• Support Repair Planners and Service Supervisors throughout repair execution.
• Monitor job progress and ensure information is accurately maintained across internal systems.
• Coordinate warranty, goodwill, and administrative processes from initiation through invoicing.
• Schedule and support pre-job, mid-job, and post-job review meetings.
• Track action items, update commitment dates, and communicate risks related to timelines, budgets, or rework requirements.
• Coordinate transportation arrangements, third-party contractors, and required documentation.
• Assist with technician site access requirements, training credentials, and clearance documentation.

Customer & Stakeholder Support

• Provide timely communication to customers and internal stakeholders regarding job status and progress.
• Respond to service, warranty, production, and operational inquiries.
• Support cross-functional teams to ensure service work progresses efficiently.
• Participate in meetings and collaborate with stakeholders to resolve issues and remove barriers.

MCO Closure & Invoicing

• Review completed jobs to ensure all required documentation has been received and is accurate.
• Coordinate final warranty, billing, and invoicing requirements.
• Follow up on outstanding items to support timely job closure.
• Maintain documentation quality standards and identify any deficiencies requiring correction.
• Assist in driving process efficiency and reducing delays to invoicing.

What You Bring

Skills & Abilities

• Strong communication and stakeholder management skills.
• Excellent organizational and time management abilities.
• Strong attention to detail and accuracy.
• Proven problem-solving, analytical, and risk assessment capabilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Collaborative, customer-focused, and professional approach.
• Proficiency with Microsoft Office applications and business systems/ERP platforms.

Experience

• 2 to 4 years of experience in a coordination, project administration, service administration, dealership, construction, oil and gas, forestry, mining, marine, or field service environment.
• Experience supporting projects, service operations, maintenance activities, or customer-facing coordination functions is considered an asset.
• Experience working in environments requiring strong documentation control, scheduling, and stakeholder communication.

Education

• Secondary education with training or coursework in business administration, project coordination, accounting, finance, or a related field.
• Post-secondary education is considered an asset.

Preferred Qualifications

• Knowledge of equipment maintenance, parts, repair processes, or heavy equipment service operations.
• Understanding of warranty and billing processes.
• Familiarity with project management principles including scope, schedule, risk, budget, and stakeholder management.
• Experience working with Salesforce or similar service management systems is an asset.

Why Join Finning?

• Work with an industry leader supporting world-class equipment and customers.
• Be part of a collaborative team focused on service excellence.
• Opportunity to develop your coordination, project management, and operational expertise.
• Competitive compensation and benefits package.
• Career growth opportunities within a diverse and inclusive organization.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.