Service Coordinator

Motion Industries (MOT); Paradise; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Paid vacation

Paid sick leave

Holiday pay

Job summary

Motion Industries in Paradise, NL is seeking a Service Coordinator to ensure customer expectations are accurately determined and fully met. You will place orders, gather data from service technicians to prepare quotes, and coordinate scheduling of service staff.

You will negotiate prices within parameters to protect gross profit, maintain strong customer relationships for repeat business, manage backorders, and coordinate shipping methods while tracking service orders.

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience or equivalent combination.
• Excellent communication skills including written, verbal, and listening.

Responsibilities

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences gross profit through negotiating sale and purchase price within parameters.
• Adjusts non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Expedites backorders and prepares orders for shipment to customer.
• Sources products in branch inventory, distribution center inventory or supplier inventory.
• Schedules Service Technician time and determines cost effective shipping method for orders.
• Handles customer returns and supports specific customers.
• Tracks and schedules service orders and responds to inquiries regarding products and quotes.

Skills

Communication skills

Time management

Computer skills

Negotiation

Product knowledge

Reliability and organization

Attention to detail

Education

High school diploma or GED

Job description

SUMMARYUnder general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).JOB DUTIESPlaces customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Collects data from Service Technician to quote customer.Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Responsible for scheduling Service Technician’s time.Determines the most cost effective shipping method for customer orders.May handle customer returns.May support specific customer(s).Tracks and schedules service orders.Performs other duties as assigned.Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.EDUCATION & EXPERIENCETypically requires a high school diploma or GEDThree (3) to five (5) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESExcellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Strong computer skills.Strong negotiation skills.Basic product knowledge.Reliability, organization, and attention to detail required.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.