Customer Service Representative

Genuine Parts Company; Vaughan; On-site; CAD 67,653,000 - 87,108,000; Full time

Job summary

Genuine Parts Company’s Motion Industries division seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls in Canada. You will respond to inquiries, quote products, and process orders while collaborating with account teams to ensure satisfaction.

The role emphasizes reliability, strong communication, and the ability to multi-task in a fast-paced environment, with opportunities to influence pricing and shipping decisions.

Qualifications

• Typically requires a high school diploma or GED and 0–3 years of related experience or an equivalent combination.
• Strong communication skills including written, verbal, and listening.
• Moderate computer skills, including information processing and email usage.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet customer demands based on competition, while maximizing profit.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch or supplier inventories.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may pull inventory for shipment to customer.
• May handle customer returns.

Skills

Reliability

Organization

Communication

Time management

Basic computer skills

Product knowledge

Education

High School Diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPENSATION

$23.61 - $30.40 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.