Customer Service Representative

Motion; Vaughan; On-site; CAD 32,000 - 41,000; Full time

Job summary

Motion Industries in Vaughan, Canada, is seeking a Customer Service Representative to accurately fulfill customer orders and manage inbound calls. The role requires close supervision and a focus on reliability, organization, and clear communication with customers.

You will respond to product inquiries, provide quotes, and enter orders via phone, email, or walk‑in, while coordinating shipping and inventory to support account representatives and maintain service levels.

Qualifications

• High school diploma or GED with 0–3 years of related experience or equivalent.
• Strong communication and organizational skills are required.
• Basic computer skills and product knowledge are preferred.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via phone, fax, email, or walk‑in.
• Influence gross profit by negotiating sale and purchase prices within parameters.
• Adjust non-contract customer pricing to meet demand while maximizing profit.
• Build customer relationships to drive repeat business and improvements.
• Ensure inventory levels meet customer needs and source products as needed.
• Determine most cost‑effective shipping methods for orders.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and handle returns as needed.

Skills

Customer service

Reliability

Organization

Communication

Multi-tasking

Time management

Basic computer skills

Product knowledge (preferred)

Education

High School Diploma or GED

Tools

Computer systems

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred.

COMPENSATION

$23.61 - $30.40 (hourly) Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.