Service Coordinator

Genuine Parts Company; Nisku; On-site; CAD 42,000 - 56,000; Full time

Job summary

Motion Industries in Canada is seeking a Service Coordinator under general supervision to ensure customer expectations are accurately determined and fully met. You will interact with customers to place orders, gather data from technicians for quotes, and drive profitable pricing within company guidelines.

You will also coordinate scheduling, select cost-effective shipping, expedite backorders, source inventory, and respond to inquiries with quotes and order entry, while focusing on reliability

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience or equivalent.

Responsibilities

• Place customer orders by phone, fax, email, or walk-in (counter sales).
• Collect data from Service Technician to quote customers.
• Negotiate sale and purchase prices within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Expedite backorders and prepare orders for shipment to customers.
• Source products from branch inventory, distribution center inventory or supplier inventory.
• Schedule Service Technician's time.
• Determine the most cost‑effective shipping method for orders.
• Handle customer returns when needed.
• Respond to customer inquiries, provide quotes, and enter orders; more complex inquiries handled with experience.

Skills

Communication skills

Multitasking

Time management

Negotiation skills

Product knowledge

Attention to detail

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Responsible for scheduling Service Technician's time.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Tracks and schedules service orders.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED
• Three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.