Service Coordinator

Genuine Parts Company; Lively; On-site; CAD 36,000 - 47,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Service Coordinator to ensure customer expectations are accurately determined and met. You may support specific customers, respond to inquiries, quote products, and enter orders.

You will coordinate with Service Technicians, schedule time, and manage shipping methods to optimize service delivery. The role emphasizes negotiation, careful data gathering from technicians for quotes, and building lasting customer relationships to drive repeat business.

Qualifications

• Typically requires a high school diploma or GED and three to five years of related experience.
• Strong communication, negotiation, organization, and time-management abilities.
• Proficient computer skills and basic product knowledge are expected.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or counter sales.
• Collects data from Service Technician to quote customer.
• Negotiate sale and purchase prices to influence gross profit within parameters.
• May adjust non-contract pricing to maximize profit while meeting customer demand.
• Builds customer relationships to drive repeat business and improve processes.
• Expedites backorders and coordinates inventory for shipment to customer.
• Schedules Service Technician time and determines cost-effective shipping methods.
• May handle customer returns and support specific customers.
• Tracks and schedules service orders.
• Performs other duties as assigned.

Skills

Reliability, organization, attention –

Excellent communication

Multi-tasking

Strong computer skills

Negotiation skills

Basic product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

JOB DUTIES

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Responsible for scheduling Service Technician’s time.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Tracks and schedules service orders.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

COMPENSATION

$26.00 - $34.00 hourly

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.