Customer Service Representative

Motion Industries (MOT); Mississauga; On-site; CAD 33,000 - 42,000; Full time

Job summary

Motion Industries in Mississauga, Canada is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and handle incoming calls. The role involves answering product inquiries, providing quotes, order entry, and processing orders via phone, fax, email, or walk-in counter sales.

You will negotiate sale and purchase pricing within set parameters to protect gross profit, build customer relationships for repeat business, manage inventory needs, and

Qualifications

• High school diploma or GED required.
• 0–3 years related experience preferred.
• Reliable, organized with attention to detail.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.

Skills

Reliability

Organization

Communication skills

Attention to detail

Multi-tasking

Time management

Education

High School Diploma or GED

Job description

SUMMARYUnder close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handlesorder entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (countersales).Influences Motion Industries' gross profit through negotiating the sale price and purchaseprice, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based oncompetition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer anddrive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 perpurchase order.Responsible for sourcing products in branch inventory, distribution center inventory orsupplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally andexternally via email, using business systems and searching capabilities to find productson the internet.Product knowledge is preferred.COMPENSATION$23.61 - $30.40 (hourly)Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcarecoverage, retirement savings, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.