Service Coordinator

Saint Elizabeth; Ottawa; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits & pension

Hybrid work

Tuition support

Job summary

Saint Elizabeth in Ottawa is seeking a detail‑oriented scheduler to coordinate client care from our Service Delivery Centre. This role focuses on planning, assigning staff, maintaining electronic client records, and supporting billing and data entry to ensure seamless service delivery.

The successful candidate will have strong data entry skills, proficiency with MS Word/Excel, and good verbal communication, with preference for French. Availability days/evenings/weekends is required.

Qualifications

• Experience with PC databases and data entry.
• Strong verbal communication and basic MS Word/Excel skills.
• Ability to multitask, meet deadlines and work independently.
• French language skills preferred.

Responsibilities

• Provide schedule planning support to health care team.
• Schedule staff to ensure continuity of care.
• Update and maintain electronic client database.
• Handle client records and data entry for billing.
• Respond to caller inquiries efficiently.
• Generate scheduling and billing reports.
• Investigate discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

Skills

Data entry

Verbal communication

Customer service

Problem solving

Multitasking

Organizational skills

Independent work

French language

Tools

MS Word

MS Excel

PC database

Job description

POSITION SUMMARY:

Working from our Service Delivery Centre based in Ottawa, this position will be responsible for the efficient and effective coordination of client care.

Why Join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization

RESPONSIBILITIES:

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

REQUIREMENTS:

• Must be available days, evenings and weekends
• Intermediate data entry/keyboarding skills.
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Preference for French language skills
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope,happinessand exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential.We’realso an inclusive, supportive workplace offering competitive compensation, strongbenefitsand real opportunities to grow.We’reAllInTogether.

Accessibility

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour.