Service Coordinator

SE Health; Whitby; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work

Pension

Staff perks

Job summary

SE Health is seeking a coordinator at our Whitby Service Delivery Centre to efficiently plan and manage client care schedules. This hybrid, full-time role includes weekday afternoons to evenings and every other weekend, ensuring continuity of service delivery.

Key responsibilities include maintaining client databases, handling billing support, and rapid response to inquiries. Preference for French language and health-care experience. Access to benefits and staff perks is offered.

Qualifications

• Must be available days, evenings and weekends.
• Intermediate data entry skills and keyboarding.
• Experience with PC databases and MS Office.

Responsibilities

• Provide schedule planning support to health care team.
• Schedule staff to ensure continuity of care.
• Update and maintain an electronic client database.
• File and maintain client records.
• Data entry of client, employee and billing information.
• Respond to caller inquiries with efficiency and urgency.
• Support billing activities and produce reports.
• Investigate errors or discrepancies in services.

Skills

Data entry

Customer service

Problem solving

Verbal communication

Education

Medical administration courses

Tools

MS Word

MS Excel

PC database

Job description

Position Summary
Working from our Service Delivery Centre based in Whitby , this position will be responsible for the efficient and effective coordination of client care.

Position Summary
Working from our Service Delivery Centre based in Whitby , this position will be responsible for the efficient and effective coordination of client care.
Full time hybrid role 1pm- 9pm and every other weekend and Part time hybrid role for weekends only days and evenings

Why Join SE Health?

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization
  

Responsibilities

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.
  

Requirements

• Must be available days, evenings and weekends
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Preference for French language skills
• Basic computer skills in MS Word and MS Excel are preferred
  

About SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail] .
AI And Compensation Details
We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour .