Service Coordinator

SE Health; Ottawa; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Tuition support

Housing solutions

Car loan support

Staff perks

Job summary

SE Health, based in Ottawa, is seeking a coordinator to support efficient client care coordination from our Service Delivery Centre. The role focuses on scheduling health care staff, maintaining client records, and assisting billing and reporting processes.

The position requires strong data entry, customer service, and communication skills, with a preference for French language abilities. We offer hybrid work, competitive benefits, and a supportive team culture across Canada.

Qualifications

• Intermediate data entry/keyboard skills.
• Excellent verbal communication; customer service oriented.
• Ability to work independently with tight deadlines.

Responsibilities

• Provide schedule planning support to health care team.
• Schedule staff to ensure continuity of care.
• Update and maintain an electronic client database.
• File and maintain client records.
• Perform data entry of client, employee and billing information.
• Respond to caller inquiries with efficiency and urgency.
• Support billing activities.
• Generate and distribute scheduling and billing reports.
• Investigate discrepancies in services.

Skills

Data entry

Customer service

Verbal communication

Organization

French language skills

Education

Medical administration training

Tools

PC database

MS Word

MS Excel

Job description

Position Summary

Working from our Service Delivery Centre based in Ottawa, this position will be responsible for the efficient and effective coordination of client care.

Position Summary

Working from our Service Delivery Centre based in Ottawa, this position will be responsible for the efficient and effective coordination of client care.

Why Join SE Health?

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization

Responsibilities

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

Requirements

• Must be available days, evenings and weekends
• Intermediate data entry/keyboarding skills.
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Preference for French language skills
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail] .

AI And Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour .