Virtual Bilingual Customer Service

SE Health; Canada; On-site; CAD 22,730 - 32,373; Full time

Benefits offered by this job

Benefits

Pension

Flexible pay options

Car-loan support

Housing solutions

Exclusive staff perks

Job summary

SE Health is seeking bilingual (French and English) Client Registrars to provide non-clinical support to patients and healthcare providers across Ontario. This is a virtual, home-based position requiring Ontario residency and strong customer service skills.

You will collect information, document accurately, and guide patients to the right program while maintaining a caring, professional demeanor. Training and growth opportunities are offered within a national social enterprise.

Qualifications

• Minimum high school diploma required; college diploma preferred.
• Bilingual in French and English, fluent in both oral and written skills.
• Must be located in Ontario.
• Knowledge of call center concepts and medical terminology is an asset; healthcare experience desirable.
• Exceptional customer service, communication, computer and software skills are required.
• Ability to self-direct and self-organize; accurate record-keeping is essential.
• Ability to work shifts including evenings, overnight and weekends; flexible shift duration.

Responsibilities

• Collect demographic, symptom, and other information from patients and enter it into systems to route care.
• Maintain a professional, caring attitude and provide outstanding service to callers/patients.
• Follow defined workflows and scripting to prioritize symptoms and direct patients to appropriate programs.
• Prioritize patient symptoms based on information provided.
• Document information accurately and promptly.

Skills

Bilingual in French & English

Customer service

Call center concepts

Communication

Computer skills

Software skills

Problem solving

Conflict management

Organization

Interpersonal skills

Education

High School Diploma

College diploma in office administration

Medical terminology knowledge (preferred)

Tools

Call Center software

Job description

We are looking for Bilingual (French and English) Client Registrars to provide non-clinical support to patients and healthcare providers across Ontario. This is a virtual position, where you will work from your home, providing the highest quality service through phone and other virtual channels. Join us at SE Health, and help us make an impact in the lives of all Ontarians.

MUST BE LOCATED IN ONTARIO

Why join SE Health

• Competitive Total Rewards - So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging - Thrive with work from home, and a supportive, inclusive culture that puts people first.
• Purpose & Impact - Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition - Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

Responsibilities

• Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service
• Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times
• Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs
• Understands and knows how to prioritize patient symptoms based on the information provided.
• Documents accurately and promptly

Requirements

• Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred.
• Bilingual in French and English, must be fluent in both oral and written skills.
• Must be located in Ontario
• Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable.
• Exceptional customer service, communication, computer, and software skills are required
• Ability to self-direct and self-organize, and to accurately record required information/details are a must have
• Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time. Rotation repeats providing predictability for planning .
• Able to work independently as well as part of a team, with excellent verbal and written skills is required
• Excellent organizational skills
• Well-developed interpersonal and customer service skills, to effectively communicate with clients
• Effective problem-solving and conflict management skills
• This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI And Compensation Details

We do not use AI in our recruitment process. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The pay range is $ 20 per hour based on experience.