Service Coordinator

McDougall Energy Inc.; Lively; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Employer-matched Group RRSP

Employee Assistance Program (EAP)

Life and Disability Insurance

Bonus incentives through referrals

Job summary

McDougall Energy is seeking a detail-oriented Service Coordinator for our Sudbury Branch. You will report to the Operations Manager and play a key role in scheduling and dispatching technicians, managing service requests, and ensuring work is completed efficiently with high customer satisfaction.

The ideal candidate has 3-5 years of service coordination experience, excellent communication and organizational skills, and proficiency with Microsoft Office.

Qualifications

• 3-5 years’ service coordination experience.
• Strong interpersonal and communication skills (verbal and written).
• Proficient with Microsoft Office Suite.
• Strong organization, time management and problem-solving skills with the ability to multi-task in a fast-paced environment.
• Ability to work independently as well as in a team environment.
• Working knowledge of TSSA, WHMIS & OPA requirements considered an asset.

Responsibilities

• Scheduling and dispatching technicians to service calls.
• Managing service requests and ensuring timely completion.
• Interfacing with customers for service-related inquiries.
• Monitoring, prioritizing, and scheduling tasks (installations, maintenance, emergency service calls, inspections).
• Registering customers for warranty coverage and maintaining customer accounts.
• Completing purchase orders for equipment, tanks and materials.
• Maintaining inventory levels and performing other office administration duties.

Skills

Interpersonal skills

Communication skills

MS Office

Organization

Time management

Multi-tasking

Independent work

Teamwork

TSSA knowledge

WHMIS knowledge

OPA knowledge

Tools

Microsoft Office Suite

Job description

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for a detailed orientated person to fill the position of Service Coordinator at our Sudbury Branch. Reporting to the Operations Manager, the Service Coordinator is an integral member of the Service team and is responsible for scheduling and dispatching technicians, managing service requests, and ensuring jobs are completed efficiently and to customer satisfaction.

Responsibilities include:

• Interfacing customers for service-related inquiries
• Monitoring, managing, prioritizing, and scheduling the following tasks in an efficient manner
• equipment installations
• annual maintenance
• emergency service calls
• regulatory inspections (gas-check / comprehensive)
• Maintaining customer account information
• Registering customers for warranty coverage
• Completing purchase orders for incoming equipment, tanks and materials
• Maintaining inventory levels as required
• Completing other office administration duties as required

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

• Competitive Compensation
• Employer-matched Group RRSP
• Employee Assistance Program (EAP)
• Life and Disability Insurance
• Bonus Incentives through Employee and Customer Referral Programs

ABOUT YOU:

The ideal candidate will have:

• 3- 5 years’ service coordination experience
• Strong interpersonal and communication skills (verbal and written)
• Proficient computer skills and familiarity with Microsoft Office Suite
• Strong organization, time management and problem-solving skills with the ability to multi-task with a sense of urgency in a fast-paced environment
• Ability to work independently as well as in a team environment
• Working knowledge of TSSA, WHMIS & OPA requirements considered an asset

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.