Service Coordination Lead – CRM & Scheduling

Doctors of BC; Vancouver; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Commission opportunities & bonuses

Benefits: extended health, dental, etc

Company pension plan

Flex & wellness allowance

Paid vacation & sick days

Employee Assistance Program

Educational assistance & training

Job summary

Wiseworth Canada Industries Ltd. is seeking a friendly, organized Service Coordinator for its Lower Mainland service team, based at the head office in Surrey, BC. You will coordinate daily service activities for field technicians, communicate with customers, and ensure on-time delivery of service commitments.

The role emphasizes exceptional customer service, problem-solving, and teamwork in a busy environment, with opportunities for growth and professional development within the company.

Qualifications

• High school diploma or equivalent; post-secondary education in business administration, customer service, or a related field is an asset.
• Strong organizational and time-management skills in a busy environment.
• Excellent interpersonal, verbal, and written communication skills.
• A friendly, professional, and customer-focused approach with a genuine desire to help others.
• Ability to work independently while contributing to a collaborative team.

Responsibilities

• Proactively organize, schedule, and coordinate daily service activities for field technicians.
• Communicate with customers to arrange maintenance, repairs, and service appointments.
• Coordinate technician availability, parts, priorities, and customer expectations.
• Create, update, and maintain accurate service work orders.
• Review work orders and time records for accuracy prior to billing.
• Provide after-hours support via on-call rotation and vacation coverage when needed.
• Respond to customer inquiries by phone, email, and in person.
• Prepare estimates and follow up for approvals.
• Build lasting customer relationships through responsive communication.

Skills

Communication skills

Problem solving

Time management

Team player

Organization

Education

High school diploma

Tools

MS Office

Outlook

Excel

Job description

Wiseworth Canada Industries Ltd. is seeking a friendly, organized Service Coordinator for its Lower Mainland service team, based at the head office in Surrey, BC. You will coordinate daily service activities for field technicians, communicate with customers, and ensure on-time delivery of service commitments.

The role emphasizes exceptional customer service, problem-solving, and teamwork in a busy environment, with opportunities for growth and professional development within the company.