Schedule Coordinator

Konecranes; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

RRSP match

Medical benefits

Dental benefits

Paid holidays

Job summary

Konecranes is seeking a Service Operations Coordinator in Winnipeg to support service delivery in the assigned territory. You will manage the service requests flow, schedule field technicians, and coordinate with the Service Manager to ensure timely repairs and upgrades of customer equipment.

The role requires strong communication, 7+ years in industrial service or dispatching, and proficiency with planning tools such as Siebel.

Qualifications

• 7+ years in industrial service or dispatching preferred.
• Must be customer oriented and able to multi-task in a fast-paced service environment.
• Strong communication and interpersonal skills; proficient with PC systems.

Responsibilities

• Oversee service requests flow and manage scheduling and dispatch of technicians.
• Coordinate with Service Manager and Territory Ops Manager to address issues.
• Review invoicing details and ensure accuracy before invoicing.
• Maintain planning board to provide up-to-date schedules for stakeholders.
• Communicate with customers and internal teams throughout projects.

Skills

Dispatching

Scheduling

Customer focus

Communication

Education

Bachelor's degree

Tools

Siebel

Job description

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle, and move what the world needs.

Job Description

Location:Winnipeg. MB,R3H 1A7

As part of the Service Operations, you will be assisting with the service delivery in your assigned territory. You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers’ equipment.

Principal Responsibilities:

• Be engaged and aware of your Territories’ overall Service Operations and customer needs.
• Close communication and interaction with the Service Manager and Coordinators.
• Generate new service requests in the system when necessary. Attach all pertinent documentation
• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
• Track and receive materials required.
• Arrange for necessary rental equipment, as well as subcontracting when needed.
• Communicate with customers and internal stakeholders throughout projects.
• Arrange subcontracted services and equipment, including rentals.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Review completed actions in the service request for completion and accuracy.
• Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.
• Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
• Forward leads by the Field Operatives to designated resources for estimation and quotation
• Perform invoicing preparation daily to meet company standards.
• Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.
• Ensure any hourly time issues are addressed before sending jobs to invoicing.
• Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
• Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
• Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
• Other duties as assigned

Qualifications

EDUCATION: Bachelor’s degree preferred, prior equivalent experience and training will be considered.

EXPERIENCE: Minimum 7 years experience in industrial service and/or dispatching business preferred. Must be customer oriented. Able to prioritize and multi-task in a fast pace service environment. Excellent communication and people skills. Very strong systems and PC skills.

Additional Information

What we’re offering in-return:

• RRSP Match
• Standard Benefits (Dental, Vision, and Medical)
• Paid Holidays/Vacation
• Personal Emergency Leaves
• Learning Development Programs
• Flexible Hours
• Short & Long term Disability Plans

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.