Service Coordinator

Bge-Indoor-Air-Quality-Solutions; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Job summary

Bge-Indoor-Air-Quality-Solutions in Canada is seeking a Service Coordinator to schedule service work and coordinate with technicians to keep indoor air environments safe and efficient.

This role supports the Service team in Calgary or Edmonton, working Monday to Friday, 7:30 am to 4 pm, and requires 1–2 years scheduling experience, proficiency with Outlook, Teams and Word, and familiarity with Microsoft Dynamics AX.

Qualifications

• 1–2 years of scheduling experience; asset in similar industrial industry.
• Proficiency with Outlook, Teams and Word; Microsoft Office applications.
• Experience with Microsoft Dynamics AX is a plus.

Responsibilities

• Schedule management for the Service team and confirm appointments; track technician hours.
• Generate work orders, quotations, and monitor progress of service jobs; maintain records.
• Coordinate with customers and internal departments to ensure efficient service delivery and continuous improvement.

Skills

Scheduling

MS Office

Tools

Microsoft Dynamics AX

Job description

We are searching for a star candidate to join our Service team as our next Service Coordinator. They will play a pivotal role in scheduling service work for our customers achieve clean indoor air to protect their people, processes, places, and equipment. This important position aligns with our purpose of safely delivering clean indoor air environments, making a difference in the lives of people, the efficiency of processes, and the preservation of equipment.

This role can be based in either our Calgary or Edmonton branches and works from 7:30 am to 4 pm Monday to Friday.

The day-to-day activities of our Service Coordinator will include:

• Schedule Management – Collaborate with the Service Supervisor to create schedules for the Service team. Manage the service calendar, confirm appointments for customers and communicate changes with the team. Ensure technician hours are entered correctly into timesheets.

• Customer Experience - Generate work orders, create quotations, and monitor progress of jobs. Keep accurate records of service department activities and provide reporting as needed.

• Teamwork and Continuous Improvement - Build positive relationships and coordinate with customers and internal departments to ensure service is delivered efficiently. Review and evaluate service reports, inspection intervals, and change-outs, suggesting and implementing improvements as necessary.

The right candidate will demonstrate the following qualifications on their resume:

• 1-2 years of scheduling experience, and experience in a similar industrial industry is an asset.
• Proficiency in Microsoft Office applications such as Outlook, Teams, and Word.
• Experience with Microsoft Dynamics AX is a plus.

During the interview process, we will assess the following behaviors:

• Exceptional communication skills: Ability to communicate effectively across all levels of an organization.
• Commitment to continual improvement: Demonstrated curiosity and dedication to personal and team growth.
• Collaborative mindset: Focus on building positive and collaborative relationships with internal and external stakeholders.
• Alignment with our core values: Better Together, Be the Expert, Striving for Excellence