Service Appointment & Liaison Specialist

NewRoads Automotive Group; Newmarket; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Extended health and dental plan

Training and promotion opportunities

Employee recognition programs

Job summary

OpenRoad Auto Group Limited in Canada is hiring a Business Development Coordinator for the service department at NewRoads Chevrolet Cadillac Buick GMC. This full-time role focuses on coordinating service appointments, outbound calls, and campaigns to support dealership operations.

You will liaise with service advisors and staff, act as a brand ambassador, and contribute to a high-touch customer experience. The position offers a structured environment with growth opportunities and comprehensive

Qualifications

• Exceptionally strong, customer-focused telephone communication skills.
• A minimum 2 years of customer service experience.
• A detail-oriented, thorough, and organized work approach.
• Ability to work both alongside team associates as well as individually.
• Adaptability and flexibility.
• Problem-solving skills with customers; seeking mutual resolution.

Responsibilities

• Creating inbound service appointments
• Making outbound service-related calls
• Actioning service-related campaigns
• Updating respectivedatabases
• Liaising between Service Advisors, and service staff throughout our dealerships
• Acting as a NewRoads Ambassador

Skills

Customer phone skills

Customer service

Detail-oriented

Team & independent work

Adaptability

Problem solving

Job description

OpenRoad Auto Group Limited in Canada is hiring a Business Development Coordinator for the service department at NewRoads Chevrolet Cadillac Buick GMC. This full-time role focuses on coordinating service appointments, outbound calls, and campaigns to support dealership operations.

You will liaise with service advisors and staff, act as a brand ambassador, and contribute to a high-touch customer experience. The position offers a structured environment with growth opportunities and comprehensive