BDC Coordinator

NewRoads Automotive Group; Newmarket; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Extended health and dental plan

Training and promotion opportunities

Employee recognition programs

Job summary

OpenRoad Auto Group Limited in Canada is hiring a Business Development Coordinator for the service department at NewRoads Chevrolet Cadillac Buick GMC. This full-time role focuses on coordinating service appointments, outbound calls, and campaigns to support dealership operations.

You will liaise with service advisors and staff, act as a brand ambassador, and contribute to a high-touch customer experience. The position offers a structured environment with growth opportunities and comprehensive

Qualifications

• Exceptionally strong, customer-focused telephone communication skills.
• A minimum 2 years of customer service experience.
• A detail-oriented, thorough, and organized work approach.
• Ability to work both alongside team associates as well as individually.
• Adaptability and flexibility.
• Problem-solving skills with customers; seeking mutual resolution.

Responsibilities

• Creating inbound service appointments
• Making outbound service-related calls
• Actioning service-related campaigns
• Updating respectivedatabases
• Liaising between Service Advisors, and service staff throughout our dealerships
• Acting as a NewRoads Ambassador

Skills

Customer phone skills

Customer service

Detail-oriented

Team & independent work

Adaptability

Problem solving

Job description

Position: Business Development Coordinator

Employment Status: Full-Time

Dealership: NewRoads Chevrolet Cadillac Buick GMC, adivision of OpenRoad Auto Group Limited

Department: Service

Compensation: $22-27 per hour

We are proud of our forward-thinking culture developed over40 years of continuous improvement initiatives. OpenRoad is one of the largestand fastest growing automotive retail groups in the country ( representing 23 brands across 44locations) with a shared vision to becomethe national automotive leader in customer experience. As one of “Canada’s BestEmployers” and “Best Managed Companies”, we are looking for team players whoare excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just anumber here, everyone matters, and our culture is the foundation of oursuccess.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with avariety of OEM Brands including Acura,Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda,Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram,Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks andbenefits, including a Discounted Vehicle Purchasing Program, RRSPmatching, and referral bonuses
• Comprehensive extendedhealth and dental plan (applicable for full-time positions only)
• Strong focus on training,development, and internal promotion opportunities
• Be part of collaborative,friendly, and progressive work culture with an emphasis on transparency,innovation, relationship, and empowerment
• Be part of a culture thatcelebrates you through employee recognition programs and engagement events

ROLE &RESPONSIBILITIES:

• Creating inbound serviceappointments
• Making outboundservice-related calls
• Actioning service-relatedcampaigns
• Updating respectivedatabases
• Liaising between ServiceAdvisors, and service staff throughout our dealerships
• Acting as a NewRoadsAmbassador

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Exceptionally strong,customer-focused telephone communication skills
• A minimum 2 years ofcustomer service experience
• A detail-oriented,thorough, and organized work approach
• Ability to work bothalongside team associates as well as individually
• Adaptability andflexibility
• Problem-solving skillswith customers; seeking mutual resolution

We are an equal opportunity employer that values diversity,inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

This job posting is for an additional position within our organization, and we are actively seeking qualified candidates to join our team in this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.