Warranty Administator

NewRoads Automotive Group; Newmarket; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Extended health & dental

Employee discounts

Job summary

OpenRoad Auto Group is seeking a Warranty Administrator for our Service department at NewRoads Chevrolet Cadillac Buick GMC in Newmarket, Ontario. The role processes warranty documentation, submits claims and keeps records in accordance with manufacturer guidelines.

The ideal candidate has 1–2 years in an automotive admin or customer service role and strong computer skills. We offer a competitive salary of CAD 50,000–55,000 per year, full-time hours, and a benefits package including extended

Qualifications

• 1–2 years of experience in an administrative or customer service role (automotive dealership or repair shop experience is a strong asset).
• Proficiency with computers and basic spreadsheet software.
• Exceptional communication skills, a professional telephone manner, and multi-tasking abilities.
• A valid driver's license and clean driving record.

Responsibilities

• Prepare, key in and process warranty documentation according to manufacturer guidelines.
• Warranty claim submission and follow-up, ensuring policies are followed and adjustments made.
• Answer calls and respond to emails about warranty claims.
• Submit warranty claims to the manufacturer for payment and maintain the warranty schedule.
• Follow and implement manufacturer warranty/service policies and procedures.
• File and maintain all service records as required by the warrantor.
• Coordinate with vendors for parts and shop communications.
• Assist technicians with labor ops, authorization and any concerns.

Skills

Administrative experience

Customer service

Communication skills

Driver's license

Tools

DMS familiarity

Job description

Dealership: NewRoads Chevrolet Cadillac Buick GMC , a division of OpenRoad Auto Group

Department: Service

Compensation: $50,000-$55,000 per year

We are proud of our forward-thinking culture developed over40 years of continuous improvement initiatives. OpenRoad is one of the largestand fastest growing automotive retail groups in the country ( representing 23 brands across 44locations) with a shared vision tobecome the national automotive leader in customer experience. As one of“Canada’s Best Employers” and “Best Managed Companies”, we are looking for teamplayers who are excited to continually learn, work hard, and take ownership oftheir role.

Our size doesn't define us, our people do. No one is just anumber here, everyone matters, and our culture is the foundation of oursuccess.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with avariety of OEM Brands including Acura,Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda,Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram,Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks andbenefits, including a Discounted Vehicle Purchasing Program, RRSPmatching, and referral bonuses
• Comprehensive extendedhealth and dental plan (applicable for full-time positions only)
• Strong focus on training,development, and internal promotion opportunities
• Be part of collaborative,friendly, and progressive work culture with an emphasis on transparency,innovation, relationship, and empowerment
• Be part of a culture thatcelebrates you through employee recognition programs and engagement events

ROLE &RESPONSIBILITIES:

• Prepare, key in and process warranty documentation according to the manufacturer guidelines;
• Warranty claim submission (ensure proper policies and proceduresare being followed, make necessary adjustments, acknowledgements);
• Answer telephone and respond to email inquiries in the office anddiscuss warranty claims;
• Submit warranty claims to the manufacturer for payment and maintainwarranty schedule;
• Follow and implement manufacturer warranty/service policy andprocedures;
• File and maintain all service records as required by the warrantor;
• Keep accurate inventory of ordered warranty parts and organizevendor paperwork;
• Arrange for parts to be shipped to the factory or distributor or tobe scrapped;
• Assist Technicians with labour ops, authorization and any concernsor conflicts;
• Assist with work order adjustments (i.e. tech time, parts);
• Communicate with District Manager regarding VOR/rentals/goodwillrequests;
• Assist with transportation damage claims;
• Assist with digital imaging requests and approvals;
• Convert body shop estimates to warranty labour ops (createRO/sublet, arrange pick up/drop off);
• Coordinate appointments with Newmarket Auto Body;
• Process Mastershield claims (create RO/sublet, arrange pick up/dropoff);
• Manage Powertrain Centre requests and authorization
• Loaner vehicle tracking and submission for claims
• Till closing and balance at end of day
• Additional duties that may be required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 1–2 years of experience in an administrative or customer servicerole (automotive dealership or repair shop experience is a strong asset).
• Proficiency with computers and basic spreadsheet software;familiarity with Dealership Management Systems (DMS) is a plus.
• Exceptional communication skills, a professional telephone manner,and strong multi-tasking abilities.
• A valid driver's license and clean driving record.

We are an equal opportunity employer that values diversity,inclusion, and respect in the workplace. We are committed to creatingopportunities for our associates to learn, advance their careers, and reachtheir full potential.

This job posting is for anadditional headcount within our organization, and we are actively seekingqualified candidates to fill this role. We prioritize transparency in ourhiring practices and strive to provide applicants with clarity regarding each opportunity’snature and purpose.

OpenRoad Auto is committed to providing accessibleemployment practices that are in compliance with the Accessibility forOntarians with Disabilities Act (AODA). Accommodations are available on requestfor candidates taking part in all aspects of the selection process.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, onlythose selected for an interview will be contacted.