Service Appointment Coordinator — Grow with a Top Team

Go Auto; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Culture and perks package

Employee investment program

Vacation time

Health & dental benefits

Training & development

Career growth

Job summary

Go Auto, including Southtown Hyundai, is seeking an Appointment Coordinator to elevate the service department's customer experience and streamline appointment handling.

You will work with a team of automotive specialists to schedule, confirm, and coordinate service experiences, while handling recalls, warranties, and communications with guests. This role emphasizes strong customer service and efficient operations.

Qualifications

• Customer service experience with a passion for delivering exceptional experiences.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Schedule and confirm appointments for customers.
• Deliver exceptional guest experiences daily.
• Manage recalls and warranty coverage where applicable.
• Respond to calls and emails professionally and promptly.
• Coordinate with the parts department to ensure timely service.
• Process payments accurately and securely.
• Follow up with guests to gather feedback.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Tech proficiency

Job description

Go Auto, including Southtown Hyundai, is seeking an Appointment Coordinator to elevate the service department's customer experience and streamline appointment handling.

You will work with a team of automotive specialists to schedule, confirm, and coordinate service experiences, while handling recalls, warranties, and communications with guests. This role emphasizes strong customer service and efficient operations.