Appointment Coordinator (Southtown Hyundai)

Go Auto; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Culture and perks package

Employee investment program

Vacation time

Health & dental benefits

Training & development

Career growth

Job summary

Go Auto, including Southtown Hyundai, is seeking an Appointment Coordinator to elevate the service department's customer experience and streamline appointment handling.

You will work with a team of automotive specialists to schedule, confirm, and coordinate service experiences, while handling recalls, warranties, and communications with guests. This role emphasizes strong customer service and efficient operations.

Qualifications

• Customer service experience with a passion for delivering exceptional experiences.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Schedule and confirm appointments for customers.
• Deliver exceptional guest experiences daily.
• Manage recalls and warranty coverage where applicable.
• Respond to calls and emails professionally and promptly.
• Coordinate with the parts department to ensure timely service.
• Process payments accurately and securely.
• Follow up with guests to gather feedback.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Tech proficiency

Job description

Service Appointment Coordinator - Southtown Hyundai

Snap Your Way to Success! Southtown Hyundai is looking for a talented Appointment Coordinator to join our team!

We're on the hunt for an Appointment Coordinator who's ready to drive our customer experience forward and help us shift our service department into high gear. As a key member of our team, you'll be working alongside a talented group of automotive experts who are shaping the future of the industry.

Responsibilities:

• Schedule and confirm appointments


• Deliver exceptional guest experiences


• Manage recalls and warranty coverage


• Respond to calls and emails professionally


• Coordinate with parts department


• Process payments accurately


• Follow up with guests for feedback

Qualifications:

• Customer service experience with a passion for delivering exceptional experiences


• Excellent written and verbal communication skill


• Strong organizational and multitasking abilities


• Proficiency in technology and software applications

What's in it for you:

• A culture that's the total package (it's a pretty sweet deal around here)


• Employee Investment Program with a guaranteed 10% return every year (max 16% - based on Go Auto profits)


• Vacation time that'll make you feel like you're on top of the world (3 weeks after 1 year, 4 weeks after 5 years, and 5 weeks after 10 years - yes, you read that right!)


• Comprehensive health and dental benefits (we've got your back)


• Ongoing training and development (level up your skills)


• Opportunities for growth and career advancement (reach for the stars)

We're Building Careers, Not Just Jobs!