Service Coordinator - Peterborough Hyundai

The 401 Group; Peterborough; On-site; CAD 50,000 - 55,000; Full time

Job summary

The 401 Group is seeking a Service Coordinator to bridge technicians, service advisors, and customers, ensuring repairs and maintenance run smoothly from start to finish.

Based at Peterborough, ON, you will handle scheduling, customer communication, and data entry in our dealership system while supporting the service department in a fast-paced, customer-focused environment.

Valid G license required; PBS experience welcomed; training available; rotating Saturdays may be required.

Qualifications

• Valid G driver's license.
• Clean driver’s abstract.
• Ability to work rotating Saturdays.
• PBS experience is a definite asset.
• Previous service advisor experience is an asset, training will be provided.

Responsibilities

• Answer incoming customer calls and provide professional, courteous service.
• Schedule, confirm, and manage appointments based on shop capacity.
• Contact customers regarding CSI and follow-ups to gather feedback.
• Monitor and respond to calls, emails, texts and other communications promptly.
• Coordinate communication between service department, technicians and advisors.
• Follow up on appointment confirmations, vehicle status, and service questions.
• Maintain accurate customer and appointment records in the system.
• Assist the service department with daily administrative tasks.

Skills

G driver's license

Computer skills

Multi-tasking

Service advisor experience

Tools

PBS experience

Job description

Now Hiring: Service Coordinator – Keep the Shop Running Smoothly, Support the Team, and Deliver an Exceptional Customer Experience!

Be the Driving Force Behind a Smooth Service Experience!

We’re looking for a highly organized and customer-focused Service Coordinator to join our dynamic team! In this key role, you’ll be the bridge between our technicians, service advisors, and customers—helping ensure every repair and maintenance visit runs efficiently from start to finish.

Location: 1370 Chemong Rd, Peterborough ON (Hyundai)

Compensation: $50,000-$55,000 per year

What You Will Be Doing:

• Answer incoming customer calls and provide professional, courteous assistance with service-related inquiries.
• Schedule, confirm, and manage customer service appointments based on shop capacity and technician availability.
• Contact customers regarding CSI, follow-ups to gather feedback and address concerns.
• Monitor and respond to incoming calls, emails, text messages, and other customer communications in a timely manner.
• Coordinate customer communication between the service department, technicians, and advisors to ensure a smooth service experience.
• Follow up with customers regarding appointment confirmations, vehicle status, and service-related questions.
• Maintain accurate customer and appointment information in the dealership/service management system.
• Assist the Service Department with daily administrative tasks and help ensure an organized and efficient workflow.

What You Bring to the Table:

• Valid G driver's license
• Clean driver's abstract
• Ability to work rotating Saturdays
• PBS experience is a definite asset
• Previous Service advisor with a proven track record is considered an asset, however, we will train the right person for the role
• A very positive person who must possess excellent computer skills , and ability to multi-task in a fast paced environment
• We are looking for stable, long-term candidates with a proven stable track record

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub".
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [e-mail]

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.