Service and Parts Advisor

Eansor Auto Group; Forest; On-site; CAD 55,000 - 65,000; Full time

Job summary

Eansor Auto Group in Forest, Ontario is seeking a Service Advisor to guide customers through maintenance scheduling and repair processes. You will provide clear quotes, update customers on progress, and work with Reynolds Ignite software if available.

Join a customer-focused team in a fast-paced shop environment, dedicated to building strong relationships with clients and delivering excellent service.

Qualifications

• Ability to work in a team with strong interpersonal skills and engaging attitude.
• Problem solving and high attention to detail are essential.
• Comfort with fast-paced environment and technology.
• Experience with Reynolds Ignite software is an asset.

Responsibilities

• Guide customers through maintenance scheduling and repair processes.
• Answer customer questions and concerns to ensure satisfaction.
• Keep customers updated on progress of repairs and maintenance.
• Provide accurate quotes on parts and labor and advise on maintenance schedules.
• Complete follow-ups to address any additional questions.
• Handle parts inquiries and ordering.

Skills

Teamwork

Interpersonal skills

Attention to detail

Problem solving

Tech savvy

Tools

Reynolds Ignite

Google Sheets

Microsoft Word

Excel

Job description

Eansor Auto Group is looking for an Service Advisorin Forest!

The Service Consultant is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers.

Job Duties:

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
• Provide quotes on parts and labour services and advise on regular maintenance schedules.
• Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
• Parts inquiries and ordering.
• Additional duties assigned.

Successful Candidates Possess:

• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology such as google sheets, word, excel.
• Experience with Reynolds Ignite software considered an asset.

Shift: Monday-Friday 8am-5pm

Salary: $55,000-$65,000 annually

Why Work for Eansor Auto Group

The Eansor Auto Group is a locally based, family owned and operated company serving the automotive needs of our neighbours in London, St. Thomas, Forest and surrounding areas. With over 30 years of experience selling and servicing both Ford, Lincoln, and a variety of pre-owned vehicles, we have built an amazing team and customer base. Our number 1 priority is customer satisfaction. We value our team members and provide lots of opportunities for expanding your skills and career. We hope you will join our team of dynamic, hard working individuals and grow with us!