Automotive Service Advisor - European Specialty

Car Dealership Guy LLC; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Company events

Weekly team lunches

Job summary

GB Autos & Trucks in Etobicoke is seeking an experienced service advisor for European makes. You own the customer relationship from first contact through delivery, write repair orders, translate findings into plain language, quote accurately, and keep customers updated by text and email.

This role values honesty over selling, offers a base salary from $50,000 CAD per year plus commission, and features a rotating schedule and close access to the owner. Location: 1509 The Queensway, Toronto.

Qualifications

• Service advisor experience with European vehicles at a dealership or independent shop.
• Ability to read technician findings and explain clearly to non-technical customers.
• Comfort quoting and closing without high-pressure selling.
• Valid Ontario driver's licence.
• Experience with shop management software is a plus.

Responsibilities

• Own the customer relationship from the first phone call through delivery.
• Write repair orders, translate findings, and quote accurately.
• Keep customers updated by text and email and ensure quality work.
• Be custodian of the shop's reputation by honest interactions.

Skills

Service advisor

Technical literacy

Quoting & closing

Ontario license

Shop software

Tools

Shop management software

Job description

ABOUT US

GB Autos & Trucks is an independent European auto repair and collision shop on The Queensway in Etobicoke. We have been at this for over 21 years. We specialize in Audi, BMW, Mercedes, Porsche, Volkswagen and Volvo, and we also run a collision department, a fleet program and a used car operation.

We hold a 4.8 Google rating across more than 700 reviews, and the theme running through them is that customers get told the truth. We are an ASE Mastertech certified shop.

THE ROLE

You own the customer relationship from the first phone call through delivery. Writing repair orders, translating technical findings into plain language, quoting accurately, keeping people updated by text and email, and making sure the car goes back better than it arrived.

What this job is not: we do not run a menu you are required to push. We do not want you selling anyone a service they do not need. Our reputation is the asset and you would be its custodian.

WHAT WE ARE LOOKING FOR

• Service advisor experience with European vehicles. Audi, BMW, Mercedes, Porsche, VW or Volvo, at a dealership or an independent specialist.
• The technical literacy to read a technician's findings and explain them to a customer who is not technical.
• Comfort quoting and closing without pressure selling.
• Valid Ontario driver's licence.
• Shop management software experience is an asset. Collision estimating is a bonus, not a requirement.

COMPENSATION

Base salary from $50,000 CAD, higher depending on experience.

Plus commission, two components that stack: 1% of total shop labour, so you share in how the whole shop performs, and 2% to 5% of the gross profit you generate, so what you write is what you earn.

We pay on gross profit rather than sales dollars on purpose. You are not rewarded for padding a ticket or discounting to close one. You are rewarded for doing the work properly.

SCHEDULE

Monday to Friday 8am to 6pm, Saturday 9am to 2pm, rotating with our other advisors. This is a real rotation, not five weekdays plus every Saturday.

WHY AN INDEPENDENT INSTEAD OF A DEALER

• A higher guaranteed base than most dealer advisor plans, so your income does not swing with whatever the drive happens to send you.
• No dealer politics, no factory survey pressure, no forced menu.
• Small team with direct access to the owner. Decisions happen the same day.
• Genuinely varied work: mechanical, collision, fleet and truck.

HOW WE TREAT PEOPLE

We are family run and we run it family first. Weekly team lunches. As you ramp up and get deep into how this shop actually works, you become part of how it runs rather than a seat we filled. We look after our people.

DETAILS

• Job type: Permanent, Full-time
• Pay: From $50,000.00 CAD per year, plus commission
• Benefits: Paid time off, company events
• Experience: Automotive service advisor, 2 years (required)
• Location: In person, 1509 The Queensway, Toronto, ON M8Z 1T3. Must reliably commute or plan to relocate before starting work.

Applicants must be legally entitled to work in Canada. We thank all applicants; we will contact those selected for an interview.