Service Advisor

Kieswetter Mazda; Oakville; On-site; CAD 40,000 - 65,000; Full time

Benefits offered by this job

Health and wellness initiatives

Employee purchase plans

Company discounts

Job summary

Budds Imported Cars Jaguar Land Rover is seeking a Service Advisor to guide customers through maintenance scheduling and repairs. You will greet customers, assess their needs, coordinate with technicians, and provide clear cost estimates while promoting service and parts sales.

Ideal candidates have strong communication, automotive knowledge, and the ability to multitask in a fast-paced environment. Benefits include a collaborative team and a supportive work culture at our Southern Ontario

Qualifications

• Minimum high school diploma or equivalent, post-secondary preferred.
• Previous automotive Service Advisor experience is preferred.
• Strong automotive knowledge and vehicle systems understanding.
• Excellent communication and interpersonal skills.
• Organized, multitasks well in a fast-paced environment.

Responsibilities

• Provide front-line customer service and sales for the Service Department.
• Greet customers by phone or in person and ascertain reason for visit.
• Address customer questions and concerns and coordinate with technicians.
• Update customers on repair progress and provide repair recommendations.
• Explain maintenance needs and help book appointments.
• Maintain service records and promote service and parts promotions.
• Ensure safety and environmental regulation compliance.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Team player

Education

High school diploma

Tools

Automotive service software

Job description

Budds Imported Cars Jaguar Land Rover is looking for a talented Service Advisor!

About us:

Budds' is a name that is synonymous with quality service in Southern Ontario. In fact, our motto, "the family business that service built," is a testament to the commitment that our family-owned shops have been providing to each and every customer since we opened in 1973. There are two parts to the car business: cars and business. From the Budds' perspective, the business is enjoyable but it's the cars that are the stars.

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers. Strong costumer service skills, technical knowledge and the ability to explain complex issues are essential for success in this role.

Job Duties:

• Provide front-line customer service and sales for the Service Department.
• Greet customers on the phone or in the Dealership. Ascertain the reason for their visit, whether it is for scheduled maintenance, repairs, or warranty work.
• Work with customers to address their questions or concerns.
• Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.
• Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.
• Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
• Providing repair recommendations and accurate estimates of repair costs and time required for repairs or maintenance.
• Advising customers how to look after their vehicles and book maintenance appointments.
• Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.
• Maintain records of all services performed and ensure that all documentation is complete.
• Promote dealership service and parts sales, including special promotions and discounts.
• Ensure compliance with all safety and environmental regulations.
• Perform other duties as assigned by the Service Manager.

Successful Candidates Possess:

• Minimum high school diploma or equivalent, Post-secondary education is preferred.
• Previous experience as an automotive Service Advisor is preferred.
• Strong automotive knowledge and understanding of vehicle systems and repairs.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient in using automotive service software and other relevant computer applications.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.

Why Work for Budds Imported Cars:

• Inclusive and diverse environment.
• Collaborative and team-oriented atmosphere.
• Supportive work environment.
• Health and wellness initiatives.
• Community involvement activities.
• Exciting company events.
• Employee purchase plans and company discounts.
• Our values and missions.
• Company benefits.

Budds Imported Cars is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.