Service Advisor

Davis Dodge Lethbridge; Lethbridge; Sur place; CAD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health and dental benefits

RRSP matching

Résumé du poste

Davis Dodge Lethbridge in Alberta, Canada is seeking a Service Advisor to connect with customers, build trust, and guide decisions on vehicle service. The role emphasizes a friendly, proactive approach, strong communication, and teamwork within a family-owned dealership.

Responsibilities include listening to symptoms, inspecting vehicles, creating work orders, and communicating estimates. A base compensation of $45,760+ per year plus bonus is offered, along with benefits and development

Qualifications

• Previous experience as an automotive Service Advisor or in a similar customer-facing sales role.
• Automotive experience is an asset.
• Exceptional customer service and verbal communication skills to develop relationships and ensure customer loyalty.
• Strong written communication skills to detail customer concerns in each work order.
• Time management and organizational skills to manage multiple demands.
• Valid Driver’s License and satisfactory background check.

Responsabilités

• Listen to customer descriptions of vehicle symptoms to gather information on the problem.
• Perform a complete walk-around inspection and review service history to recommend needed service.
• Create work orders describing customer concerns to help technicians diagnose repairs.
• Maintain customer rapport by explaining estimates and expected return of the vehicle.
• Answer questions and obtain customer approval for estimates.
• Provide accurate quotes and follow repair orders to keep customers informed.

Connaissances

Customer service

Verbal communication

Time management

Sales

Description du poste

Service Advisor

Davis Dodge Lethbridge Lethbridge, Alberta, Canada

About this position

Are you the type of person who can connect with anyone, earn trust quickly, and confidently guide customers through important decisions?

We're looking for a Service Advisor who brings more than just technical knowledge. We want someone with energy, personality, and a proven ability to build relationships, overcome objections, and deliver an exceptional customer experience.

If you enjoy helping people, thrive in a fast-paced environment, and have the drive to maximize every customer interaction, we want to hear from you.

Why You Belong at Davis:

• Competitive compensation plan where candidates can expect to earn $45,760 + per year, plus bonus.
• Industry-leading health and dental benefits and employer-matched RRSPs
• A stable, family-owned business that has been a part of the community for over 30 years
• Ongoing training and development opportunities to help you succeed!
• Travel reward program so you can travel on us beginning at 5 years of employment
• Group-wide employee pricing discount program on vehicles and parts, and service.
• Great team atmosphere to excel and grow
• Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
• Complete walk-around inspection and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
• Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
• Maintain customer rapport by explaining estimates and expected return of vehicle
• Answer questions, address concerns the customer may have and obtain the customer’s approval for estimates.
• Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair

Qualifications and Experience:

• Previous experience as an automotive Service Advisor or in a similar customer-facing sales role, including providing recommendations for additional purchases, is an asset
• Automotive experience is considered an asset.
• Exceptional customer service and verbal communication skills to develop relationships and ensure customer loyalty
• Strong written communication skills to accurately detail customer concerns in each work order
• The capability of working independently, managing your time and workflow and having the ability to work congenially with other team members
• Proven time management and organizational skills with the ability to manage multiple demands
• Valid Driver’s License and the completion of a satisfactory criminal background check

Make the most important move of your career and come join our team, which is one of the best in the automotive industry!