Service Advisor, Edmonton Heritage

FOUNTAIN TIRE LTD; Edmonton; In loco; CAD 60.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Health, dental, vision benefits

RRSP with company matching

Training and advancement opportunities

Employee discounts on tires, parts, &

Descrizione del lavoro

Fountain Tire Edmonton Heritage (2119 110 St NW) is seeking a friendly Service Advisor to join our automotive repair team. You will create work orders, arrange bookings, provide quotes, and communicate with technicians and customers.

The role emphasizes strong customer service, proactive follow-ups, and selling tire and mechanical services. Must have at least 2 years in automotive repair or tire industry, be able to work Saturdays, and hold a valid driver's license.

Competenze

• Must have at least 2 years of experience in the automotive repair or tire industry.
• Must be able to work Saturdays.
• Excellent customer service and a great attitude are a must.
• Valid driver's license and ability to provide a satisfactory driving record.
• Ability to identify customer needs and provide recommendations.

Mansioni

• Create work orders and arrange bookings, communicating them to technicians.
• Provide service quotes, obtain customer authorization, finalize sales and follow up.
• Make proactive calls to customers to check satisfaction with service.
• Recommend tire, wheel and mechanical services to customers.
• Ensure products are billed accurately and input information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in safety initiatives and fulfill learning modules.

Conoscenze

Customer service

Communication

Sales

Team player

Descrizione del lavoro

Overview

Fountain Tire Edmonton Heritage (2119 110 St NW), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $60,000+ per year (depending on experience)


• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching


• We will develop your skills and certifications with our excellent training program & opportunity for advancement


• The opportunity to work with an excellent team and great customers


• Regular day shifts


• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians


• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.


• Provide proactive calls to customers to determine their satisfaction level with the service they have received


• Recommend tire service, specialty tire service, wheel and mechanical service to customers


• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.


• Keep promotional material updated in the showroom.


• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.


• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.


• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Must have at least 2 years of experience in the automotive repair industry or tire industry


• Must be able to work Saturdays


• Effective listening skills with the ability to identify customer needs and provide recommendations


• Working knowledge of passenger, light truck and, specialty tires and mechanical services


• Must possess a valid driver's license and be able to provide a satisfactory passenger or commercial Driver's Abstract


• Excellent customer service and a great attitude are a must


• A team player who takes pride in their work

At Fountain Tire, you'd have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.