Service Advisor, Crowfoot

FOUNTAIN TIRE LTD; Calgary; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision coverage

RRSP with company matching

Training & certification programs

Employee discounts on tires and parts

Regular full-time day shifts

Great team environment

Job summary

Fountain Tire Crowfoot is seeking a friendly Service Advisor to join our Calgary team. You will manage bookings, provide quotes, and secure customer authorization for vehicle service, while delivering exceptional service and maintaining accurate records.

We offer extensive benefits, growth opportunities, and a training program to develop skills. A valid driver's license and customer-focused attitude are essential for success in this role.

Qualifications

• At least 1 year of experience in automotive repair or tire industry.
• Experience providing service quotes is an asset.
• Excellent customer service and a great attitude.

Responsibilities

• Create work orders and arrange bookings for technicians.
• Provide service quotes and obtain customer authorization.
• Place proactive calls to check customer satisfaction.
• Recommend tire services and mechanical work to customers.
• Ensure accurate billing and data entry in the system.
• Keep showroom promotional materials updated.
• Participate in safety initiatives and learning modules.
• Assist in inventory documentation and counts.

Skills

Customer service

Service quotes

Communication

Team player

Job description

Overview

Join the team at Fountain Tire Crowfoot! We are looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are at the heart of our success. As a vital member of our team, you will get to enjoy many great benefits:

• Competitive compensation: $18 to $25 per hour plus sales-based commissions!
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for growth
• The opportunity to work with an excellent team and great customers
• Regular full-time day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• At least 1 year of experience in the automotive repair or tire industry is required
• Experience providing mechanical service quotes is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’ll find competitive wages, a supportive manager, and room to grow your career.