Service Advisor

FOUNTAIN TIRE LTD; Sidney; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision benefits

RRSP with company matching

Training & advancement opportunities

Employee discounts on tires, parts, &

Regular day shifts Tue–Sat

Job summary

Fountain Tire Sidney is seeking a friendly Service Advisor to join our team. The role offers competitive CAD 22–30 hourly pay, full-time hours, and benefits with RRSP matching. You’ll handle work orders, quotes, and bookings while delivering outstanding customer service in a supportive environment.

We provide ongoing training, career development, and opportunities for advancement. Regular day shifts run Tuesday to Saturday, with generous employee discounts on tires and services.

Qualifications

• Experience in automotive or tire service is preferred, with a willingness to learn.
• Excellent listening skills to identify customer needs and provide recommendations.
• Strong customer service ethos and a positive attitude.

Responsibilities

• Create work orders, book appointments, and relay details to technicians.
• Provide service quotes, obtain customer authorization, finalize sales and follow up.
• Proactively call customers to check satisfaction with the service.
• Recommend tire services, wheel and mechanical services to customers.
• Ensure accurate billing and input information into the computer system.
• Keep showroom promotional material up to date.
• Participate in safety initiatives and complete required training.
• Assist in inventory procedures and annual counts.

Skills

Customer service

Communication

Sales & upsell

Team player

Job description

Overview

Fountain Tire Sidney, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

Now under new management, we are strengthening our commitment to building a positive and supportive work environment while delivering exceptional customer service!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $22 to $30 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• Regular day shifts: Tuesday to Saturday
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is preferred but we are ready to train motivated individuals who are willing to learn
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.