Service Advisor (Delta)

FOUNTAIN TIRE; Delta; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a driven Service Advisor to enhance customer experiences and support a successful team. This role offers competitive compensation and comprehensive benefits, including health, dental, and vision coverage. You'll have the opportunity to develop your skills through excellent training programs and work with a dedicated team. If you have a passion for customer service and the automotive industry, this is the place to grow your career and make a meaningful impact.

Benefits

Comprehensive health, dental, and vision benefits

RRSP program with company matching

Regular day shifts

Great discounts on tires and services

Qualifications

• Experience in the automotive repair or tire industry is essential.
• Effective listening skills to identify customer needs.

Responsibilities

• Creating work orders and arranging bookings for customers.
• Providing service quotes and following up with customers.

Skills

Customer Service Skills

Automotive Repair Knowledge

Effective Listening Skills

Sales Skills

Job description

Overview

Looking to take your career to the next level? Fountain Tire Delta is seeking a Service Advisor who is ready to step up, take charge, and make a meaningful impact. We want someone driven, dedicated, and eager to assist customers while supporting a successful team.

In this role, you'll have the opportunity to build your skills, develop your career, and contribute to a growing business that values hard work and growth. We offer competitive pay, excellent benefits, and ample opportunities for advancement—making this a place where you can own your future.

At Fountain Tire, our associates are our top asset. As a vital team member, you'll enjoy some great benefits:

What’s in it for you?

• Competitive compensation: $25 - $29 per hour based on experience
• Comprehensive health, dental, and vision benefits for you and your family, including an RRSP program with company matching
• Opportunities to develop your skills and certifications through our excellent training programs and advancement pathways
• The chance to work with an excellent team and great customers
• Regular day shifts
• Great discounts on tires, parts, and mechanical services for you and your family

Primary Responsibilities:

• Creating work orders, arranging bookings, and communicating with technicians
• Providing service quotes, obtaining customer authorization, finalizing sales, and following up with customers
• Proactively calling customers to gauge their satisfaction with our services
• Recommending tire services, wheel and mechanical services to customers
• Ensuring accurate billing and processing all necessary information in our computer system
• Keeping promotional materials updated in the showroom
• Participating in safety initiatives to ensure safety for customers and staff, on the road, site, or field
• Completing assigned e-learning and safety courses, adhering to standards and policies outlined in learning modules
• Assisting with inventory management through documentation and annual counts

What does it take to succeed?

• Experience in the automotive repair or tire industry
• Effective listening skills to identify customer needs and provide suitable recommendations
• Working knowledge of passenger, light truck, and specialty tires and mechanical services
• Valid driver’s license and the ability to provide a satisfactory driver’s abstract
• Availability for split days off and Saturday shifts
• Excellent customer service skills and a positive attitude
• A team player who takes pride in their work

Join Fountain Tire for a rewarding work environment! We offer market-leading wages, strong managerial support, and opportunities to learn and grow. If you're interested, apply in-store or online today!