Service Advisor

Peterbilt Pacific; Delta; On-site; CAD 50,000 - 72,000; Full time

Job summary

Ein etabliertes Unternehmen in der Automobilbranche sucht einen Service Advisor, der als Kommunikationsschnittstelle zwischen Kunden und Technikern fungiert. Diese spannende Rolle erfordert hervorragende Kundenservicefähigkeiten und umfassendes Wissen über schwere Lkw-Reparaturen. Der Service Advisor wird für die Pflege von Serviceunterlagen, die Koordination von Reparaturaufträgen und die Bearbeitung von Garantieansprüchen verantwortlich sein. In einem dynamischen Umfeld, das Wert auf Integrität und Exzellenz legt, haben Sie die Möglichkeit, einen bedeutenden Beitrag zu leisten und Teil eines engagierten Teams zu werden, das sich der Bereitstellung erstklassiger Dienstleistungen verschrieben hat.

Qualifications

• Erfahrung als Service Advisor ist erforderlich.
• Kenntnisse über schwere Lkw-Reparaturen sind von Vorteil.

Responsibilities

• Erfassen und Pflegen von Kunden- und Fahrzeuginformationen.
• Koordinieren von Reparaturaufträgen und Kundenanfragen.
• Bearbeiten von Garantieansprüchen und Kundenanfragen.

Skills

Kundenservice

Kenntnisse über schwere Lkw-Reparaturen

Computerkenntnisse

Schriftliche und mündliche Kommunikationsfähigkeiten

Organisatorische Fähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss der 12. Klasse oder GED

Job description

The Service Advisor acts as the communication liaison between customers and the repair technicians, maintains service records, and oversees the scheduling of repairs.

At Peterbilt Pacific, we strive to conduct our business as a well-respected organization, with integrity, excellence, productivity, and a positive attitude as our core values.

We prioritize the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is critical to our success.

Our promise is to continue delivering award-winning service and value that our community has come to expect from our dealership group.

Responsibilities

1. Acquire and maintain customer and vehicle information.
2. Consult vehicle files for outstanding recalls or warranty repairs.
3. Obtain credit approval if necessary.
4. Open repair orders and enter job descriptions.
5. Coordinate new and used truck department requirements.
6. Obtain, in advance, repair order requests on new sales and coordinate with parts department.
7. Receive service department phone calls and direct to appropriate personnel.
8. Follow-up with customers about service repairs and additional items needed.
9. Maintain MVI decals and paperwork.
10. Distribute purchase order numbers.
11. Keep service and warranty departments' files current.
12. Assist Service Manager, Warranty Admin, and Shop Foreman as required.
13. Perform other duties and projects as assigned.

Warranty Duties

1. Provide excellent customer service and maintain relationships.
2. Process engine, drivetrain, and chassis warranty and extended warranty claims.
3. Prepare customs documents, ship, track, and tag failed warranty parts.
4. Review warranty RO’s for warrantability and proper documentation.
5. Forward warrantable work orders to the Centralized Warranty Department.
6. Process warranty claims accordingly.
7. Handle warranty-related customer inquiries.
8. Determine warrantable repairs and aid in troubleshooting.
9. Notify customers of safety recalls, product support, and warranty repairs.
10. Follow up on parts for warranty repairs and scheduling.

Qualifications

• Previous experience as a Service Advisor.
• Grade 12 or GED required.
• Excellent customer service skills.
• In-depth knowledge of heavy-duty truck repairs.
• Good computer skills.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Effective problem-solving, negotiating, and conflict resolution skills.

Hours of Work

Afternoon shift rotation: 1 pm - 9:30 pm, rotating with the day shift every 2 weeks.

Compensation

$50,000 - $72,000 annually + Variable Compensation.