Service Advisor

Nissan Surrey; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer experiences at their dealership. This full-time role emphasizes strong communication and automotive knowledge, ensuring customers receive tailored service recommendations. The ideal candidate will thrive in a fast-paced environment, coordinating effectively with technicians and maintaining high customer satisfaction. With competitive compensation and opportunities for growth, this position offers a chance to be part of a passionate team committed to excellence in service. If you love cars and enjoy helping others, this role is perfect for you!

Benefits

Competitive compensation packages

RRSP options

Group events

Community support

Qualifications

• Strong knowledge of automotive services and customer maintenance needs.
• Ability to communicate effectively with customers and technicians.

Responsibilities

• Greet customers and understand their service needs.
• Recommend services and repairs based on customer concerns.
• Coordinate with technicians for efficient service completion.

Skills

Customer Service

Communication Skills

Automotive Knowledge

Sales Skills

Education

High School Diploma

Automotive Service Advisor Certification

Job description

Applewood Auto Group is looking for a full-time Service Advisor at Nissan Surrey.

Our Advisors are responsible for the customer experience, resulting in service sales volume as well as customer retention. To achieve this, they must have a strong knowledge of the services offered and how they benefit the customer’s lifestyle and automotive maintenance needs.

This role will be full-time.

Role and Responsibilities

1. Greet customers and understand their needs: Welcome customers as they arrive, listen to their concerns or service requests, and record the details accurately.
2. Recommend services and repairs: Suggest appropriate maintenance services or repairs based on the customer's concerns and the vehicle's condition, explain the benefits and costs, and answer any questions.
3. Coordinate with technicians and parts department: Work closely with technicians to ensure they have the necessary information and parts to complete the service or repair efficiently.
4. Update customers on progress and additional recommendations: Inform customers of the progress, notify them of any additional recommendations, and obtain their approval before proceeding.
5. Ensuring customer satisfaction: Follow up with customers to ensure satisfaction, address concerns, and provide maintenance advice.

Measurables

• Customer satisfaction rate: Measured through OEM surveys and/or Google reviews.
• Repair order completion rate: Percentage of repair orders completed within the estimated time frame.
• Additional services take rate: Percentage of customers accepting additional recommended services.
• Effective labor rate: Revenue generated per hour of labor.
• Gross profit per repair order: Total gross profit for each repair order.

Compensation

The total compensation includes a monthly base salary plus a variable profit share. The final offer depends on the candidate's experience and skills.

Why work for Applewood?

• Competitive compensation packages and RRSP options
• Passionate about cars!
• 10+ dealerships for growth
• Group events and community support

Core Values

Best-in-Class Experience: Committed to excellence for team members and clients.

Find a Way to Say Yes: Ownership and responsibility to improve.

Team Beats with One Heart: Working together towards shared goals.