Customer Service Advisor

M Group; City of Langley; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht leidenschaftliche Customer Service Advisors, um ein erstklassiges Kundenerlebnis zu bieten. In dieser spannenden hybriden Rolle werden Sie Teil eines engagierten Teams, das sich um die Bedürfnisse der Kunden kümmert und dabei hilft, wichtige Dienstleistungen zu erbringen. Mit über 140 Jahren Erfahrung in der Infrastruktur bieten wir Ihnen die Möglichkeit, Ihre Fähigkeiten in einem unterstützenden und respektvollen Umfeld zu entwickeln. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Pensionsplan

Online-GP-Service

Mitarbeiterhilfeprogramm

Rabatte über das My Rewards-Portal

Lebensversicherung

Fahrrad-Leasing

Erweiterter Elternurlaub

Belohnungs- und Anerkennungsprogramm

Gesundheitsplan

Empfehlen Sie einen Freund

Qualifications

• Erfahrung in einem Callcenter oder Kundenservice-Umfeld.
• Nachgewiesene Fähigkeiten in der Verwaltung und Kundenbetreuung.

Responsibilities

• Kundenanfragen effektiv und zeitnah bearbeiten.
• Unterstützung des Customer Experience Teams bei täglichen Aufgaben.

Skills

Kundenservice

Administration

Interpersonelle Fähigkeiten

Zusätzliche Sprachen

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance, and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Demand Management and Network Infrastructure — we look after 60 million meters, and our teams provide advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

What will you be doing?

We're looking to recruit Customer Service Advisors based out of our Langley office.

As a Customer Service Advisor, you'll ensure all customers are dealt with effectively, accurately, and in a timely manner. You'll support the Customer Experience Team in daily departmental functions, handle inbound and outbound calls, manage customer inquiries, and book appointments while accurately capturing data from calls to assist management in report production.

You'll work with the Customer Experience Manager and Team Leaders to promote Morrison Water Services, escalate service failures or priority issues, maintain ownership of customer issues through resolution, and strive to outperform targets and SLAs.

This is a hybrid role requiring a minimum of 2 days a week in the office. We will provide necessary equipment; you need a good Wi-Fi connection and a quiet workspace at home.

Due to a new contract, we are recruiting over 100 positions. The next assessment days are:

• 1^st Assessment Day: Tuesday 27th May 2025, 08:45am – 12:00pm and 12:45pm – 4:00pm
• Start date: Monday 9th June 2025
• 2^nd Assessment Day: Wednesday 28th May 2025, 08:45am – 12:00pm and 12:45pm – 4:00pm
• Start date: Monday 9th June 2025

Location: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.

If successful, you'll receive an email to book an assessment slot and will need to bring proof of Right to Work in the UK and current address.

You will start 3 weeks of in-house training at Worcester House on the listed start date.

Further assessments and start dates are scheduled between June and August 2025. For later assessment and start dates, contact [e-mail].

What you’ll bring

• Passion for delivering excellent customer service
• Experience in a call centre or customer service environment
• Proven administration and customer service skills
• Strong interpersonal skills and team spirit
• Additional spoken languages are advantageous

What’s in it for you?

We offer benefits such as:

• Matched or contributory pension scheme
• Online GP service, 24/7
• Employee assistance program
• My Rewards portal with retail discounts
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition scheme

Additional benefits include:

• Health Care Cash Plan
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend scheme

About us

We aim to be an employer of choice, supporting diversity and talent, including active recruitment of army veterans. Our ENABLE networks foster inclusivity, and our values guide our culture:

• Responsible: Going further for our people, communities, and the planet
• Open: Seeking new ways to exceed expectations
• Together: Working as one team
• Ambitious: Leading essential infrastructure services for life

We invest in industry-recognized training and development for all career stages. Join us at this exceptional time.

Please note: Job adverts may close early; apply promptly. Successful candidates may undergo background checks and drug/alcohol testing as part of onboarding.

#MGroupW INDREG