Service Advisor Porsche Centre Vancouver Vancouver, BC

Dilawri Group of Companies; Vancouver; On-site; CAD 50,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen erfahrenen Service Advisor für die repräsentative Porsche Centre Vancouver. In dieser spannenden Rolle sind Sie die Schlüsselverbindung zwischen Kunden und Technikern, wobei Sie Professionalität und technische Expertise demonstrieren. Sie werden für Ihre Fähigkeit geschätzt, außergewöhnlichen Kundenservice zu bieten und die Kommunikation während des gesamten Reparaturprozesses aufrechtzuerhalten. Nutzen Sie die Chance, in einem hochmodernen Umfeld zu arbeiten und Teil eines unterstützenden Teams zu sein, das sich der Exzellenz verschrieben hat.

Benefits

Exklusive Mitarbeitervergünstigungen

Umfassendes Leistungspaket

Karrierewachstum

Mentorenprogramm

Überdurchschnittliches Gehalt

Qualifications

• Mindestens 5 Jahre Erfahrung als Service Advisor in einer europäischen Luxusmarke.
• Nachweisliche Erfolge in der Bereitstellung außergewöhnlicher Kundenzufriedenheit.

Responsibilities

• Lieferung eines außergewöhnlichen, personalisierten Serviceerlebnisses für jeden Porsche-Kunden.
• Durchführung gründlicher Fahrzeuginspektionen und genaue Dokumentation von Reparaturaufträgen.

Skills

Kundenservice

Technisches Fachwissen

Kommunikationsfähigkeiten

Detailgenauigkeit

Kenntnisse über Hochleistungsfahrzeuge

Tools

Hersteller-Service-Software

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Are you an experienced automotive professional seeking an opportunity to represent one of the world’s most iconic luxury performance brands? Porsche Centre Vancouver, a proud member of the Dilawri Group of Companies, is seeking to hire a seasoned Service Advisor with a minimum of 5 years' experience in a luxury automotive environment. This is a rare and prestigious opportunity to join a team dedicated to delivering the highest level of service and customer experience, aligned with the precision and excellence expected of the Porsche brand.

About the Role

As a Porsche Service Advisor, you will serve as the key liaison between our valued customers and our skilled technician team. You will exemplify professionalism, technical expertise, and a commitment to excellence in every interaction.

Key Responsibilities

1. Deliver an exceptional, personalized service experience to every Porsche client
2. Conduct thorough walkarounds, perform vehicle inspections, and accurately document repair orders
3. Review Porsche maintenance schedules, service history, and recommend necessary repairs
4. Maintain clear, ongoing communication with customers throughout the repair process
5. Coordinate with the workshop to ensure timely completion and quality assurance
6. Explain repairs, associated costs, and review loaner vehicle policies and warranty coverage

Qualifications

• Minimum 5 years of Service Advisor experience with a European luxury brand
• Proven record of delivering exceptional customer satisfaction
• Strong automotive knowledge with an understanding of high-performance vehicles
• Experience with manufacturer service software (Porsche or CDK experience an asset)
• Excellent communication skills and meticulous attention to detail
• Passion for the Porsche brand and a drive to exceed expectations

Benefits

• Represent one of the most prestigious automotive brands in the world
• Join Canada’s largest automotive group, the Dilawri Group of Companies
• Work alongside experienced mentors in a state-of-the-art facility
• Enjoy exclusive employee perks and a comprehensive benefit package
• Benefit from an above-average compensation package
• Achieve career growth in a high-performing, professional environment
• Thrive in a strongly supported, high-performing team culture

Application Instructions

To apply, please submit your cover letter of intent along with your updated resume. No phone call inquiries or drop-in applicants will be accepted.

About Dilawri Group of Companies

Dilawri Group of Companies is Canada’s largest automotive group with over 75 franchised dealerships representing more than 35 automotive brands across Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Beyond the automotive industry, Dilawri is also a leader in community service, having established The Dilawri Foundation in 2002, which has contributed tens of millions of dollars supporting various charitable causes across Canada.

Visit our website to learn more about our company and why you should consider joining us!

We thank all applicants in advance; only those selected for an interview will be contacted. Thank you for your interest.