Service Advisor

Dilawri Group of Companies - BC Region; North Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at an established automotive group known for its commitment to customer satisfaction and employee development. As a Service Advisor, you'll play a crucial role in ensuring clients receive top-notch service while fostering a friendly and professional atmosphere. This position offers the chance to work in an innovative environment where mentorship from industry leaders is a part of the experience. Enjoy employee discounts and be part of a family-oriented culture that values excellence and community involvement. If you're passionate about the automotive industry and customer service, this opportunity is for you!

Benefits

Employee discounts on vehicle purchases

Employee discounts on service and parts

Competitive compensation

First-hand mentoring from industry leaders

Innovative work environment

Qualifications

• Experience in customer service roles, preferably in the automotive industry.
• Strong communication skills for interacting with clients and team members.

Responsibilities

• Ensure customer satisfaction by addressing concerns and providing updates.
• Conduct vehicle inspections and explain service recommendations to clients.
• Monitor repair orders and maintain communication with customers.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Automotive Service Advisor Certification

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Land Rover North Vancouver is currently looking to fill a position of a Service Advisor.

Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

Duties and Responsibilities:

• Ensure customer satisfaction.
• Promptly meet and greet all clients in a friendly and courteous manner.
• Handle client concerns and/or misunderstandings with courtesy and tact.
• Complete vehicle inspections.
• Obtain pre-authorization costs, parts availability, and payments.
• Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations.
• Explain what service/repair is recommended to customers.
• Monitor repair process, check job status, and update work in process.
• Monitor all repair orders from opening to closing and ensure that customers are updated on progress.
• Review CSI monthly score and day-to-day performance.
• Review with the customer loaner policies and warranty details.
• Other duties as assigned by management.

Advantages of the Dilawri Lifestyle:

• First-hand mentoring from auto industry leaders.
• Innovative, exciting work environment.
• Employee discounts on vehicle purchases and leases.
• Employee discounts on service and parts.
• Competitive compensation.
• Exclusive Dilawri offers.
• A true Family culture.

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, but also in the communities it serves, having established The Dilawri Foundation in 2002. The Foundation has contributed tens of millions of dollars throughout Canada supporting various charitable causes.

Visit our website to learn more about our company and the many reasons why you will want to work with us!

We thank all applicants in advance; only those selected for an interview will be contacted. Thank you for your interest.