Service Advisor | Bolton

Chorley Group; Bolton; On-site; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Bonus scheme

Training and development

Career progression

Company benefits

Team environment

Job summary

Chorley Group is seeking a Service Advisor to act as the public face of the aftersales department. You will liaise between customers and the workshop, ensuring clear communication and an excellent service experience at our Chorley Group branches.

The role emphasizes organization, accuracy, and a strong customer service approach, with a focus on maintaining high housekeeping, handling paperwork, and processing payments. On-site work with a permanent position offering a generous bonus scheme.

Qualifications

• Experience in the motor industry and/or service advisor role is preferred
• No specific qualifications needed
• A good level of computer literacy
• A keen eye for detail
• Someone who has a passion to make things work - keep moving forward to reach the finish line everyday
• Good customer service skills
• Ability to work under pressure

Responsibilities

• Dealing with necessary paperwork
• Preserving a high level of housekeeping at all times
• Maintaining communication with the customer whilst their vehicle is being serviced/repaired
• Processing payments and follow up actions

Skills

Motor industry experience

Computer literacy

Attention to detail

Customer service

Work under pressure

Job description

Job Description

For the Service Advisor role, we’re looking for someone who has ideally had previous experience dealing within this type of area. Someone who is great at organisation and accuracy and has a fantastic customer service approach.

Job Description

For the Service Advisor role, we’re looking for someone who has ideally had previous experience dealing within this type of area. Someone who is great at organisation and accuracy and has a fantastic customer service approach. The role of Service Advisor is the public face of the aftersales department, and you will be providing a working relationship between service customers and the workshop department, ensuring excellent communication is maintained at all time and that customers get an excellent experience using our Chorley Group service departments, as well as the branch as a whole.

Other responsibilities for the role are;

• Dealing with necessary paperwork
• Preserving a high level of house keeping at all times
• Maintaining communication with the customer whilst their vehicle is being services/repaired and;
• Processing payments and follow up actions.

What We Are Looking For

• Experience in the motor industry and/or service advisor role is preferred
• As mentioned previously, no specific qualifications needed
• A good level of computer literacy
• A keen eye for detail
• Someone who has a passion to make things work - keep moving forward to reach the finish line everyday
• Good customer service skills
• Ability to work under pressure

When I join the team, what will I get in return?

• A great bonus scheme
• Excellent training and development
• Career progression
• Company benefits
• A great team of people to work with

Job Type: Permanent

Salary: £28000 to £32000 OTE (basic wage, plus commissions) per year

Schedule: Day shift

Experience: Service Advisor: 1 year (preferred)

Work Location: In person